Account Manager
Team – Communications and Advocacy Practice
Location – London (UK), Hybrid
About AXON
AXON is a global healthcare communications agency that ignites change in healthcare.
Through the power of life-changing communications, we contribute to medical advances that improve lives. At the heart of every scientific innovation and advancement is a compelling story, and we know how to bring those stories to life – using the right insights, channels and creative approaches to reach the right audiences at the right time and provoke meaningful change.
Our Communications & Advocacy (C&A) Practice works with clients to navigate complex healthcare challenges and create communications programmes that engage audiences, shape conversations and support meaningful change.
You’ll be joining an experienced and collaborative team of healthcare communications and advocacy professionals, working across a varied portfolio of client programmes. AXON specialises in medical affairs, clinical studies, real-world evidence, marketing, advocacy and communications, underpinned by insights and creative strategy
With offices in Copenhagen, London, New York and Toronto, as well as a worldwide affiliate network, AXON combines international reach with deep healthcare communications expertise. We are proudly part of the AVENIR GLOBAL network
Role
We’re looking for an experienced and motivated Account Manager to join our Communications & Advocacy Practice .
This is a fantastic opportunity for someone who is an expert within communications and advocacy, enjoys working closely with clients, taking ownership of projects and playing an important role within a busy, collaborative agency environment.
As an Account Manager, you’ll be a trusted day-to-day contact for your clients, working closely with senior colleagues to deliver high-quality healthcare communications programmes that meet client objectives. You’ll have the opportunity to build strong client relationships, lead projects, and contribute to proposals
You’ll also take real ownership of the commercial and operational side of your accounts – from briefing and budgeting through to forecasting, timelines, profitability and delivery.
This role would suit someone who is confident working with clients, naturally organised, commercially aware and excited by the opportunity to make a meaningful contribution to healthcare communications.
What you’ll be doing
Client & Account Management
Act as a trusted day-to-day contact for clients, build strong relationships using your expertise within Communications & Advocacy and develop a clear understanding of their needs, priorities and ways of working.
Proactively identify client challenges and opportunities, providing practical recommendations and solutions and knowing when to bring in senior counsel.
Translate client objectives and brand strategy into clear, effective tactical delivery.
Coordinate multidisciplinary project teams, working collaboratively across AXON, other practices and network partners where required.
Maintain clear, proactive communication with clients and internal teams to ensure everyone is aligned on objectives, priorities and timelines.
Project Leadership
Take ownership of projects from briefing through to delivery, ensuring milestones, quality standards and client expectations are met.
Develop and refine project briefs with clients and ensure delivery plans are realistic, clear and well managed.
Manage competing priorities and delegate effectively across the project team.
Monitor timelines, progress and risks, proactively addressing issues and escalating where appropriate.
Ensure a consistently high standard of quality and attention to detail.
Commercial & Financial Management
Develop accurate budgets and forecasts and ensure projects are delivered within agreed parameters.
Monitor project spend, manage and reconcile budgets, and communicate any potential variations or issues promptly.
Proactively manage scope creep and support discussions…