Axos Business Center, Corp
About This Job
This role provides operational and risk management support to the Commercial Banking Operations and Risk team. The Associate is responsible for processing and monitoring payment transactions across Check, ACH, Wire, and Instant Payment channels in accordance with established procedures, banking regulations, and NACHA operating rules. This role operates in a structured, process-driven environment and focuses on accuracy, timeliness, and compliance across a high volume of daily operational tasks. Areas of responsibility include ACH operations and compliance monitoring, Verafin alert queue management, exception processing, Fed adjustment processing, case documentation support, and ongoing adherence to applicable banking rules and regulations. Strong attention to detail, organizational skills, and the ability to follow defined procedures independently are essential to this role.
Review and clear Check, ACH, Wire, and Instant Payment alerts in Verafin in accordance with established risk guidelines; maintain accurate alert documentation, case notes, and queue management
Clear flagged ACH credit transactions in compliance with updated NACHA operating rules governing RDFI monitoring of incoming credits, ensuring timely and accurate decisioning
Review and process ACH Proof of Authorization (POA) requests in accordance with NACHA operating rules and internal procedures
Generate and send ACH On-US Return manual notices accurately and within required NACHA deadlines
Process Incoming Fed adjustments items accurately and within established deadlines and procedures
Process check corrections accurately and in accordance with internal procedures and applicable banking regulations
Provide fraud investigation documentation and data entry support for cases initiated by the onshore team, including case file maintenance, evidence organization, and reporting assistance
Assist with developing and updating departmental procedures and process documentation to enhance operational efficiency and regulatory compliance
Communicate with internal team members and escalate items to onshore staff per established guidelines in a timely and accurate manner
Stay current on applicable banking regulations and operational requirements including NACHA operating rules, Reg E, and UCC Article 4A to ensure ongoing compliance
Qualifications:
High school diploma or equivalent required
Minimum 3-5 years of experience in banking operations, ACH processing, fraud operations or a related financial services role within a financial institution
Working knowledge of Wire, ACH, Check, and Instant Payment systems, and fraud typologies
Experience with fraud detection and monitoring platforms
Strong attention to detail and accuracy with the ability to process high volumes of transactions following defined procedures independently
Strong organizational and time management skills with the ability to manage multiple tasks and meet daily processing deadlines
Good written and verbal communication skills in English; ability to communicate clearly with internal team members and escalate issues appropriately
Experience with Federal Reserve adjustment processing, check corrections, and exception item handling preferred
About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn More about working at Axos Business Center
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