Axos Bank
Target Range:
$22.50/Hr. - $32.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 5%
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5%
These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.
About This Job
This role sits at the intersection of Marketing, Product, Operations, Technology, Compliance, and Customer Support to ensure critical communications are accurate, timely, compliant, scalable, and aligned to the customer journey. This function focuses on system-driven communications that support core business operations and customer servicing including transactional emails, service notifications, SLA/status messaging, operational alerts, servicing communications, and product-triggered messaging.
Support the day-to-day execution of operational and transactional communications under Operational Communications Services (intake coordination, QA, and deployment), partnering directly with cross-functional reviewers across Compliance, Legal, and Business Unit stakeholders. This role helps stand up, then operates against, a governance
Responsibilities
Manage assigned communication requests through the intake-to-deployment workflow , ensuring all required QA reviews and approvals are completed prior to launch.
Coordinate with cross-functional reviewers and approvers to keep projects moving and proactively follow up on outstanding items.
Perform quality assurance against documented communication standards, identifying gaps and escalating issues as appropriate.
Maintain the communication inventory , ensuring new business-unit communications and projects are accurately tracked.
Support execution of governance-driven communication initiatives , including build, review, deployment, and documentation.
Support the transition of operational and transactional communications from business-unit-aligned teams into OCS.
Serve as a reliable point of contact for cross-functional partners throughout the review and approval process.
Maintain accurate documentation and organized workflows to minimize QA issues, rework, and deployment delays.
Work independently within established standards while contributing to the development and improvement of processes as the function evolves.
Qualifications
1+ years of relevant experience, or an equivalent combination of education and experience.
Strong attention to detail and quality-control discipline , with the ability to review work against documented standards before deployment.
Ability to coordinate projects across multiple stakeholders, reviewers, and approval steps while maintaining accuracy and meeting deadlines.
Strong written communication skills with sound editorial judgment .
Highly organized with the ability to track requests, follow up proactively, and move work forward with limited step-by-step direction.
Comfortable operating in an evolving or ambiguous environment and contributing to processes as they are developed.
Financial services, banking, or other regulated-industry experience preferred.
Experience with operational, transactional, or system-triggered communications preferred.
Experience with Workfront or a similar work-management platform preferred.
Experience with Salesforce Marketing Cloud or a comparable email/messaging platform preferred.
Exposure to building or improving intake and QA processes , rather than solely executing within an established process, preferred.
Axos Employee Benefits May Include:
Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed…