JOB SUMMARY
As a Launch Manager, you will turn new supply opportunities into scaled, high-value marketplace programs—from initial pilot through incubation and growth, until they become established sellers on B-Stock. Supply comes to B-Stock directly from brands and channel partners with extensive brand networks, and you’ll own these relationships post-sale. This is a hands-on, cross-functional role where you’ll partner closely with Sales, Strategy, Marketing, and Project Management to deliver successful launches and build momentum on the platform. You’ll pair strategic thinking with hands-on execution, advising brands on how to succeed on B-Stock and driving the work needed to scale their programs. You'll also build the launch engine itself, using AI to automate the repeatable parts of intake, pilot setup, and performance tracking so each new program launches faster than the last. This person reports directly to the Senior Manager, Strategy & Business Operations.
B-Stock is an office-first company. You will be expected to work on-site three days per week on Tuesday, Wednesday, and Thursday at one of our offices in Boston, MA or San Francisco, CA, with Monday and Friday remaining non-office days where you may perform your duties remotely from your residence. We believe having consistent time together helps teams stay connected to the work happening across the business, collaborate in real time, and move ideas and decisions forward more effectively.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Own new seller launches from opportunity intake from sales and pilot design through pilot, and initial scaling
Drive seller growth post-launch by analyzing performance, identifying opportunities, securing additional inventory, and developing high-potential sellers into meaningful B-Stock businesses for the first 6 months before passing for ongoing growth to dedicated Account Managers
Manage partner relationships post-sale . Own the B-Stock relationship with 3PL, donation, and RMS partners as the primary commercial contact — including onboarding their brand networks, structuring programs, and resolving escalations
Develop launch strategies including pricing, pilot parameters, and success criteria, in partnership with Sales
Drive cross-functional execution with Sales, Strategy, Marketing, and Project Management to get new programs live quickly and resolve issues along the way
Build and improve the playbook for launching and scaling sellers, using data, AI, and learnings from each program to make the process faster and more repeatable
Develop deep category expertise , bringing insights on brands, inventory, pricing, buyer demand, and marketplace performance to seller strategy and growth
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
5+ years of experience in implementations, early-stage customer success, strategy and business operations, or a related client success function — ideally within e-commerce, retail, or marketplace environments
Proven record of owning outcomes across a portfolio of accounts, launches, or programs, measured on growth
You are skilled at navigating complex, cross-functional projects and bringing together internal stakeholders across functions to drive customer success
Ability to drive launches to completion across many stakeholders without direct authority
You have excellent communication skills and can represent B-Stock credibly with brands and partners
Hands-on experience applying AI within operational workflows, building automations or agentic processes that handle multi-step work like data pulls, performance reporting, or launch tracking with minimal manual oversight
PREFERRED QUALIFICATIONS
Passionate about re-commerce, the circular economy, or reverse logistics; experience in e-commerce, retail technology, or supply chain is a strong plus
Experience working with apparel and footwear brands
Experience launching and scaling new customer or seller programs, from initial onboarding through measurable growth
The pay rate…