The Role
As a Regional Service Manager Germany, you will play a vital role for the operational management and continuous high performance of our service partners in Germany. You act as the primary point of contact for our customers and service providers in the region, ensuring smooth operations, high service quality, and adherence to agreed KPIs and SLAs.
You will manage our external service partners, support contract negotiations, drive new business implementations, monitor operational performance and handle escalations – always with a strong focus on quality, efficiency and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.
Your Responsibilities
Manage and support our service partners in Germany and across Europe
Support, maintain, and manage service contracts
Monitor and analyse KPIs and SLA performance
Manage escalations and continuously optimize processes and interfaces
Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
Serve as the main point of contact for customers and service providers in day-to-day operations
Your Profile
Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
Professional experience in managing service providers, service operations, or partner management is an advantage
Experience in an after-sales service environment is a strong advantage
Hands-on mentality with initiative and a strong sense of responsibility
Structured and solution-oriented working style with excellent organizational skills
Strong communication and negotiation skills
Must have: fluent German and English (written and spoken); another European language is an advantage
Willingness to travel within Germany and Europe on a regular basis
Location
Remote/ primarily home-office based – anywhere in Germany (B2X; headquarters in Munich)
Travel: Regular visits to partners and customers; occasional trips to Munich or other locations for team meetings
What We Offer
A responsible role with significant scope for ownership and impact
A dynamic, international environment in a growing market
Home-office base with flexible working arrangements
Collaboration with leading companies and service partners across Europe
Personal development opportunities and long-term career prospects
Short decision-making paths and a motivating, collegial team
Your application
Submit your CV in German or English outlining how your skills align with this role.