Job Title
Receptionist
Department
Office Serv Workplace Exp and Travel-BG-UK
Overview of Department
Purpose of Role
As a Receptionist at Baillie Gifford, you will be the face and voice of the firm. Responsible for delivering a warm and professional front-of-house experience, ensuring a seamless guest and colleague experience. This is a busy and varied role where someone with a flair for both organisation and relationship-building will flourish.
Responsibilities
The role of Receptionist is fast-paced and varied, responsible for the following activities (not limited to):
Front-of-House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues
Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage
Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally
Facility Awareness: Advising and directing guests with knowledge of building facilities
Team Collaboration: Working flexibly within a team to maintain high standards
Communication: Ensuring effective communication between reception desks and with hospitality teams
Room and Floor Management: Managing meeting room bookings and conducting room checks. Working with Facilities management and technical colleagues to ensure the correct set-up of rooms, whilst maintaining the cleanliness and tidiness of reception and meeting areas
Concierge Services: Handling transportation arrangements and additional requests, such as restaurant recommendations
System Operation: Operating room booking systems and coordinating with facilities and our tech department
Catering Coordination: Liaising with caterers and hospitality teams for in-house catering
General Support: Providing cover and assistance as needed.
Evacuation Duties: Performing evacuation officer duties.
What success looks like
Exceptional front-of-house experience: Visitors and colleagues consistently receive a warm, professional and welcoming experience that reflects Baillie Gifford’s high standards.
Seamless day-to-day operations: Reception, meeting rooms and guest arrangements are managed efficiently, with strong attention to detail and minimal disruption.
Proactive and responsive service: Enquiries and requests are handled promptly and confidently, anticipating needs and finding practical solutions.
Strong collaboration and communication: Positive relationships are built with colleagues, visitors and wider support teams, ensuring a joined-up and consistent service.
Adaptability and professionalism: Competing priorities are managed calmly and effectively, maintaining a polished and helpful approach in a busy environment.
Continuous improvement: Opportunities to enhance front-of-house processes, improve efficiency and elevate the visitor and colleague experience are actively identified and supported.
Your Knowledge and Experience
Warm, approachable, professional and friendly manner
Proactive and helpful, can-do attitude
Highly collaborative
Strong focus on exceptional customer care
Professional and polished approach
Strong organisational abilities with impressive attention to detail skills
Confident using technology, prior experience of working with room booking systems would be beneficial
Background in hospitality or five-star service environments (preferable)
Prior corporate receptionist experience (preferable)
Ability to bring transferable skills into a corporate setting
The Type of Candidate That We're Looking For
You possess excellent customer service/client-facing skills, with a positive, can-do attitude. You thrive within a team-based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional, enthusiastic manner, the ability to multitask and a commitment to delivering high-quality work and professional service each and every…