Join our Baker Hughes – Oracle Application Engineer
The Oracle team is seeking an experienced Oracle Application Engineer knowledgeable of Manufacturing Inventory and Planning domain areas, including ITEM BOM PLANNING WIP and INVENTORY Oracle modules.
Fuel your passion
The role is responsible to be the Oracle MFG & Planning team contact person in the US timezone, contribute to the Oracle ERP implementation initiatives, delivering functional enhancements and supporting day‑to‑day operational activities to ensure the reliability and performance of Baker's Oracle Blueprint.
Partner with the best
As an Oracle Application Engineer you will:
Manage a vendor support team of technical and functional experts, interacting directly with other
cross-functional support teams for timely resolution of production application issues
Work with business / IT leaders and users for prioritization of critical issues and work towards
resolution
Ensure conformance to generic ERP Operations support standards / practices
Coach / monitor contingent staff in ERP Operations support standards / practices
Responsible for internal IT processes like Change Control Board, patch application testing,
coordination and communication for outages etc.
Conduct performance and Ops reviews for the leadership and stakeholders (IM and Functional)
by using and owning established Service Delivery metrics
Own and be responsible for Open cases reduction, RCAs and recurring issues reduction, SLAs,
TAT
Work with cross P&L teams ensuring system availability and minimal planned and unplanned
outages
Work with IM Risk and Security team and ensure all the SOX and controllership requirements are
met including policies, standards and documents and the ERP is compliant
Serve as domain and ERP expert and drive / be accountable for operational excellence as well as
stabilization of Operations into OM process area
Should be able to guide and direct the team in OM and Supply chain areas utilizing his/her
expertise and assisting the team for any roadblocks
Build strong team relationships with multiple stakeholders including IM owners, business SPOCS,
support teams, and end users. Stay connected with functional stakeholders through regular
meetings
Act as single point of contact for escalations ensuring they get addressed appropriately with
continuous communication
Receive and resolve Voice of the Customer (VOC) feedback and pass on to leadership
Partner with P&L and help carve out and lead mandatory compliance, productivity and business
required initiatives going beyond day-to-day operations
As required, collaborate across IM Operations team and lead initiatives as a part of Grid Solutions
Application support team
Maintain effective relationships with peers and vendors to integrate the program into the overall
Grid Solutions strategic organization objectives and activities
To be successful in this role you will:
Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 6 years of professional experience.
Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally
ITIL certification
Desired Qualifications:
Business Acumen:
Previous experience in the management of cross-functional operations / initiatives and tough stakeholders
Global mindset, ability to manage and collaborate across a broad and diverse set of customers and stakeholders
Ability to quickly identify and analyze technical risks and impacts; define alternatives and
prioritizations to remove roadblocks
Proven experience with Operations management methodologies and effective usage for business
benefits
Provides status updates at all levels of the organization according to the communication plan
Significant customer facing experience
Leadership:
Ability to coach & train, motivate team to adopt standards & methodologies
Personal Attributes:
A technical engineer, with extensive experience…