Services Advisor - Contract Performance Management
Are you passionate about building trusted customer relationships while ensuring world-class service performance for critical LNG and turbomachinery operations?
Do you enjoy coordinating cross-functional teams, managing complex service agreements, and driving operational excellence to deliver value for customers?
Partnering with the best
Baker Hughes is a global energy technology company operating in more than 120 countries. Within our OFSE – Process Solutions – Chemicals (NAL Downstream) business, we deliver high‑performance chemical solutions and technical services that support safe, reliable, and efficient refinery operations. Our teams work closely with customers to optimize performance, reduce risk, and drive continuous improvement.
Fueling your passion
As a Services Advisor - Contract Performance Management, based on site in Calcasieu Pass, Louisiana, you will be responsible to:
Managing long-term contractual service agreements, ensuring full compliance with commercial, operational, technical, and performance obligations
Leading all contract performance activities related to Spare Parts, Field Services, Repair Services, maintenance planning, and outage execution
Serving as the primary customer interface, ensuring effective communication, timely resolution of issues, and seamless coordination between customer stakeholders and internal teams
Owning customer contract performance metrics, including financial, operational, technical, reliability, availability, and safety performance indicators
Acting as the primary liaison for customer contract matters, managing escalations, change requests, and performance discussions
Coordinating cross-functional teams including Operations, Engineering, Field Services, Supply Chain, Repair Services, Quality, HSE, and Commercial functions to deliver contractual commitments
Driving continuous improvement initiatives focused on operational excellence, risk mitigation, customer satisfaction, cost optimization, and long-term contract profitability
Ensuring adherence to contractual service requirements, performance guarantees, operational specifications, and service-level commitments
Coordinating local site teams during planned outages, maintenance activities, inspections, and major service events to ensure safe and efficient execution
Supporting contract administration activities including proposal support, contract negotiations, amendments, performance reviews, and commercial governance
Identifying and communicate equipment upgrade opportunities, technology enhancements, and lifecycle improvement strategies that create value for customers
To be successful in this role you will:
Have university degree in Engineering along with 5+ years direct experience with gas and steam turbines
Have project Management expertise with large customers utilizing technical skills and maintenance knowledge
Have previous experience in customer facing roles with LNG clients
Have outage execution experience with turbomachinery products
Able to work onsite at customer site in Louisiana
Have excellent communication, negotiation, presentation, and stakeholder management skills
Desired Characteristics
Have experience managing complex service agreements within power generation, energy, industrial, or rotating equipment environments
Have strong understanding of contract management, outage planning, maintenance strategies, field service operations, and equipment reliability principles
Have proven ability to manage executive customer relationships and influence cross-functional teams without direct authority
Have demonstrated success in financial management, KPI reporting, risk management, and contract performance governance
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
This role is…