THIS IS A NON-CIVIL SERVICE POSITION
Salary Range:
$117,119.00 - $193,172.00 Annually
Hiring Salary Range:
$117,119.00 - $155,145.50 Annually
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here : https://humanresources.baltimorecity.gov/hr-divisions/benefits
Job Summary
The City of Baltimore is seeking a highly qualified candidate to serve as the Division Director of Alternative Response within the Department of Neighborhood Safety (DNS). Reporting to the Executive Director, the Alternative Response Division Director will provide daily operational leadership for the City's Alternative Response Division, overseeing the development, implementation, coordination, and continuous improvement of non-law enforcement crisis response services that connect residents to appropriate health, behavioral health, and community services. This also include direct operational oversight of the Divisions’ core service components.
The Alternative Response Division Director will lead the City's efforts to expand and strengthen evidence-based, trauma-informed alternative response programs that improve community safety and resident well-being while reducing unnecessary law enforcement involvement in appropriate calls for service. This leader will translate the Department's vision into operational excellence by managing programs, staff, budgets, partnerships, and performance outcomes ensuring alignment with Paragraph 97 of the City’s Consent Decree, Violence Prevention Strategy and the Overdose Response Strategic Plan.
The successful candidate will be a collaborative and results-oriented leader with experience managing complex public sector or community-based initiatives, building cross-sector partnerships, and driving continuous improvement through data-informed decision-making.
Essential Functions
Leadership & Operations
Lead the daily operations of the Alternative Response Division, ensuring effective, timely, and equitable delivery of crisis response services.
Develop annual operational plans and program procedures.
Supervise multidisciplinary staff, including managers, while promoting accountability, collaboration, innovation, and professional development.
Manage service delivery, staffing, scheduling, operational workflows, and program expansion.
Oversee workforce training and certification for Division staff including de-escalation, trauma informed care, harm reduction, and naloxone training.
Coordinate development of legal risk and liability frameworks for field-based response space in partnership with the City Law Department.
Program Administration
Administer Alternative Response programs, contracts, grants, and assigned financial resources.
Manage the division's operating budget.
Ensure compliance with departmental policies, funding requirements, and operational standards.
Recommend and oversee the implementation of operational improvements that increase efficiency, effectiveness, and service quality.
Provide strategic leadership for data management, governance, and data use agreements to ensure data integrity, compliance, and effective organizational data sharing.
Performance & Continuous…