We are looking for an Alarm Monitoring Operator to join our Alarm Receiving Centre team at our Head Office. If you're customer-focused, remain calm under pressure, have a keen eye for detail, and can respond to alarms and customer enquiries professionally and efficiently, we'd love to hear from you.
Working on rotating weekly shifts (days and nights) our Alarm Monitoring Operators at Banham are integral to the monitoring service and support we provide our customers 24/7, 365 days a year.
Who are we?
Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Our signature locks were awarded Best Product (2026) by Great British Brands, recognising our commitment to craftsmanship, innovation and uncompromising quality. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust everyday.
Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
What can you bring to Banham?
Your experience in a customer service-focused environment will enable you to:
Deliver exceptional customer service with confidence, professionalism, and a calm approach to every call.
Be the reassuring voice our customers rely on when responding to alarm activations and enquiries.
Work effectively both independently and as part of a close-knit team, ensuring alarms are processed accurately and efficiently.
Build positive relationships with customers, emergency services, internal departments, and out-of-hours engineers.
Maintain a high level of accuracy and attention to detail when inputting data, reviewing reports, and carrying out routine checks.
Monitor high-profile CCTV accounts while maintaining the highest standards of vigilance and professionalism. (An SIA PSS CCTV Licence is required for this role; however, if you don't already hold this qualification, we'll support you in obtaining it within your first three months with Banham.)
Embrace learning opportunities and develop your knowledge of Keyholding and other areas of the business.
Take ownership of customer issues, helping to deliver a seamless and positive customer experience.
Recognise trends, identify potential concerns, and communicate important information to your Manager or Supervisor.
Uphold company policies, procedures, and the highest standards of confidentiality and discretion.
Please note: This is a shift-based role working every other week, with working weeks rotating between 12-hour day shifts (6:00am to 6:00pm) and night shifts (6:00pm to 6:00am).
What will you get in return?
You will be entitled to a competitive salary of up to £30K PA (depending on experience) and a great range of benefits including:
23 Shift days - Annual Leave
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (each up to the value of £2k)
Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)
Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic…