- Where
- BUMC Phoenix Scottsdale Health Center Plus (18250 N Hayden Rd)
- Level
- Mid
Primary City/State:
Scottsdale, Arizona
Department Name:
C/P-Support Svc SHC-Clinic
Work Shift:
Day
Job Category:
General Operations
Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals.
We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will start before the opening of the Scottsdale Health Center and train at our Banner University Cancer Center until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location. Click Here to learn more about our Scottsdale Health Center and Medical Center: https://www.bannerhealth.com/banner-scottsdale
As a Patient Affairs Navigator at Banner MD Anderson Cancer Center in Scottsdale , you will play a vital role in delivering an exceptional, seamlessly coordinated experience for every patient who walks through our doors. This is more than a coordination role; it is an opportunity to be a trusted point of contact for patients who require a higher level of personalized attention, including public figures, executive-referred patients, and other individuals with unique care needs. You will serve as the bridge between patients, clinical staff, and leadership, ensuring that every detail of a patient's journey from scheduling and transportation to communication and follow-up is handled with precision, discretion, and genuine care. With prior healthcare experience and a polished, confident presence, you will represent Banner Health at its very best, communicating with individuals of all backgrounds and at all levels with equal warmth and professionalism. While this position is based at our new Scottsdale location, flexibility to extend support to our Phoenix Cancer Center when needed for high-profile patient situations is an important part of the role.
Schedule : Monday - Friday, hours between 7am-4:30pm
University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.
POSITION SUMMARY
This position serves as liaison between patients, staff and leadership in order to serve the unique needs of patients that include Banner workforce members, public figures, and others as determined by leadership. This primary purpose of this position is to ensure that the needs of special interest patients are addressed in a way that meet or exceed the patients’ expectations. This position provides a coordinated and efficient experience for special interest patients, avoiding duplicated efforts, and always responding to any problems or concerns identified by the patient or staff.
CORE FUNCTIONS
1. Responds to referrals of new patients identified as special interest patients. Uses considerable exercise of independent judgment, initiative, and decision making relative to efficient intake of patients. Assists patients with transportation, lodging, scheduling and coordination of clinic visits, diagnostic testing or inpatient services.
2. Ensures a coordinated and efficient experience for special interest patients, avoiding duplicated efforts, and always responding to any problem or concern identified by patients or staff.
3. Using discretion and tact, manages…