Primary City/State:
Phoenix, Arizona
Department Name:
Admin-Ref Lab
Work Shift:
Day
Job Category:
Marketing and Communications
We're looking for a talented, engaging Communications Manager with a passion for connecting people through clear, compelling communication and strong relationship-building. This role offers the opportunity to partner with senior leaders across the organization, and lead, mentor, and develop a high-performing team. Success in this role requires a confident, influential leader with strong executive presence, exceptional communications skills, and the ability to inspire others, navigate a complex organization, and balance team development with multiple projects. If you thrive in a fast-paced environment, enjoy bringing people together, and excel at translating organizational priorities into impactful communication, we'd love to hear from you. Join us and come do great work on behalf of better health!
Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.
POSITION SUMMARY
This position is responsible for leading a team of communications professionals to develop a variety of internal and external communications strategies and tactics for Sonora Quest Laboratories/ Laboratory Sciences of Arizona’s (SQL/LSA) diverse employee and customer populations. Oversight includes internal communications, community outreach, social media, and public relations as well as providing leadership direction and coaching to team members.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
CORE FUNCTIONS
1. Develops and manages execution of internal communications, community outreach and public relations strategic plans, including the development of internal and external channels, tactics, and collateral (press releases, social media, slide decks for presentations, video, intranet/internet content, and talking points) that are consistent with editorial and brand identity standards.
2. Monitors and reports updates and outcomes, including costs, engagement, and timing of deliverables and ensures qualitative/quantitative goals and objectives are met by collaborating with leadership, internal stakeholders, PR agency, and vendors to complete projects on time and within budget. Develops, updates, and implements annual strategic corporate communications plans and oversight of community outreach plan and budget.
3. Fosters a culture of creativity by continuously exploring new communication methods and technologies. Implements innovative solutions that reflect current best practices and improve information dissemination and engagement within the organization. Works cross-functionally with key stakeholders and vendors to gather information and translate organizational needs into effective communications that ensure cohesive, consistent messages.
4. Oversees company Intranet strategy, content management and transformation. Works with vendors and cross-functionally to conduct research, evaluate content architecture, secure and train content managers, establish editorial standards and drive adoption. Collaborates with PR agency to develop earned media strategies that drive business objectives. Aligns internal and external key messages, reviewing award submissions and media materials (About Us information, leadership bios, talking points, etc.). Acts as company spokesperson with media outlets and conducts media training for leaders.
5. Works with vendor & HR to lead administration of employee engagement survey and action planning. Leads employee engagement committee to develop and implement strategies that address employee survey…