Resident Services Assistant (Concierge)
Shannon Oaks | Vancouver, British Columbia, Canada | Casual
The Opportunity
At Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you’ll find a fulfilling career in a collaborative environment where your growth and well-being are genuinely valued.
We’re currently seeking dedicated and compassionate Concierges to join our team at Shannon Oaks in Vancouver, an all-inclusive premier Independent Living Residence for seniors. This role provides essential administrative and concierge support, ensuring a warm, professional, and efficient experience for our residents and guests.
About The Role
* The successful candidate should have good availability for all shifts, including nights and weekends.
As a Concierge at Shannon Oaks, you will be an ambassador of hospitality, providing administrative support to the business office and delivering exceptional service to residents, families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage emergency calls, and maintain accurate records, all while fostering a welcoming and supportive community environment.
Key Responsibilities
Act as an ambassador of Baptist Housing, modeling organizational values and demonstrating servant leadership
Provide professional reception services, answering inquiries from residents and visitors via phone or in person
Respond promptly to resident medical emergencies, primarily by contacting 911
Perform general office duties, including photocopying, faxing, filing, ordering supplies, and maintaining office equipment
Create and manage documents and spreadsheets using Microsoft Word and Excel
Facilitate new resident onboarding, including setting up confidential files, and managing logistics like lockers, parking, and keys
Maintain a confidential resident database and accurate tenancy records
Record meal tickets, compile daily attendance lists, and prepare monthly census reports for billing purposes
Track and invoice resident charges (housekeeping, meals, utilities) and respond to related inquiries
Receive and communicate maintenance requests via the Maintenance Care program
Support resident move-ins, move-outs, and transitions
Maintain resident earthquake kits
Assist the Administrator with projects, participate in team meetings, and support resident events
Attend work-related conferences and seminars for professional development
Promote a culture of health and safety, ensuring compliance with WorkSafe BC regulations.
Requirements
Secondary school graduation
Formal training in basic accounting and Microsoft Word/Excel
Emergency First Aid – Community Care training (St. John Ambulance or equivalent)
Minimum of 3 years’ experience as a Resident Services Assistant or equivalent combination of training and experience
Exceptional interpersonal, communication, and problem-solving skills
Proficiency in Microsoft Office, with strong Word and Excel skills
Knowledge of basic accounting and billing practices
Highly detail-oriented with excellent organizational and time-management skills
Ability to maintain confidentiality and handle sensitive information
Service-oriented mindset with the ability to work independently and collaboratively
About You
You’re compassionate, professional, and service-oriented, with a natural ability to connect with residents, families, and team members. You thrive in a fast-paced environment, managing priorities with ease and maintaining a calm, positive presence. Detail-oriented and organized, you take pride in creating a welcoming atmosphere and delivering exceptional support. Your commitment to confidentiality, problem-solving, and teamwork aligns with our values of compassion, honesty, respect, and servant leadership.
Compensation & Benefits
An hourly wage of $26.53 with employer paid benefits. You'll be welcomed into a warm and supportive…