Electrical Service Manager
Bardi Heating, Cooling, Plumbing, Electrical | Norcross, GA
Residential Electrical
Bardi Heating, Cooling, Plumbing, Electrical is looking for an experienced Electrical Service Manager to lead and grow our residential electrical service team. This is a hands-on leadership role for someone who knows the electrical trade, understands the residential service business, and knows how to develop technicians while driving strong operational and financial results.
As Electrical Service Manager, you’ll be responsible for the day-to-day performance of the electrical service department, including technician coaching, revenue performance, customer experience, quality of work, safety, and overall team accountability.
What You’ll Do
Lead, coach, and develop a team of residential Service Electricians
Drive department performance around revenue, average ticket, conversion, memberships, callbacks, and other key service KPIs
Conduct regular ride-alongs, coaching sessions, one-on-ones, and performance reviews
Train technicians on technical skills, customer communication, service processes, and presenting solutions
Set clear expectations and hold the team accountable for performance
Review daily and weekly department results and develop action plans when performance is below goal
Partner with Dispatch, Customer Service, Sales, Install, and other departments to create a strong customer experience
Ensure jobs are completed safely, professionally, and in accordance with applicable electrical codes and company standards
Help resolve escalated customer concerns and technical issues
Assist with recruiting, interviewing, onboarding, and developing new electricians
Identify opportunities to improve processes, productivity, profitability, and technician capacity
Maintain appropriate staffing levels to support company growth
Build a culture centered around accountability, development, teamwork, and taking care of the customer
What We’re Looking For
Strong experience in residential electrical service
Previous leadership or management experience in the electrical, HVAC, plumbing, or home-services industry strongly preferred
Strong understanding of residential electrical systems, troubleshooting, repair, replacement, and code requirements
Proven ability to coach and develop service technicians
Comfortable managing KPIs, revenue goals, and individual technician performance
Strong communication and problem-solving skills
Ability to have difficult conversations and hold employees accountable while maintaining a positive team environment
Highly organized and able to operate effectively in a fast-paced service environment
Experience with ServiceTitan is a plus
Valid driver’s license and acceptable driving record
What Success Looks Like
You’re not just keeping the department running — you’re building a stronger team. Your electricians know what’s expected of them, receive consistent coaching, deliver a great customer experience, and have the tools and training they need to succeed. You understand the numbers behind the business and can turn those numbers into actionable coaching and operational improvements.
Why Bardi?
Bardi Heating, Cooling, Plumbing, Electrical is a growing residential HVAC, Plumbing, and Electrical company serving the Metro Atlanta area. We’re continuing to invest in our electrical division and are looking for a leader who wants to play an important role in building the team and taking the department to the next level.
If you’re an experienced electrical service leader who enjoys developing people, improving performance, and building a winning team , we’d like to talk with you.
Apply today to join Bardi Heating, Cooling, Plumbing, Electrical.
Bardi Heating, Cooling, Plumbing, Electrical is an Equal Opportunity Employer.