Call Center Representative
NW Baths | Hobart, IN
Pay: $18 - $25 per hour
Location: Hobart, IN (serving Hobart, Crown Point, Winfield, Valparaiso, Portage, Chesterton, and surrounding communities)
Call Center Representative
With more than 25 years in business, NW Baths is one of the fastest-growing brands in the bath remodeling industry. We specialize in high-quality bathroom transformations that are beautiful, durable, and low maintenance. Our mission is to improve the lives of homeowners by delivering exceptional products and outstanding customer service.
NW Baths is seeking motivated and energetic Call Center Representatives to join our growing team in Hobart, Indiana . This is an excellent opportunity for individuals who enjoy speaking with people, building relationships, and helping homeowners improve their homes. Join a company that values its employees, provides growth opportunities, and rewards performance.
General Purpose
As a Call Center Representative, you will contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team. You will also answer inbound calls from advertising campaigns, maintain accurate customer records, and provide exceptional customer service throughout the process.
Responsibilities
Contact homeowners by telephone using a provided script
Schedule qualified appointments for free in-home consultations
Answer inbound calls generated through marketing campaigns and advertisements
Adjust presentations and conversations to meet the needs of individual homeowners
Handle questions, concerns, and objections professionally
Gather and verify homeowner information, including names, phone numbers, addresses, and project details
Enter appointment and customer information into company systems accurately
Confirm appointments set by canvassers, event staff, and marketing representatives
Perform quality-control follow-up calls when necessary
Maintain accurate lead records and daily activity reports
Follow up with homeowners regarding previously scheduled consultations
Help support the sales and marketing teams through effective communication and lead management
Qualifications
Previous customer service, call center, telemarketing, sales, or marketing experience preferred
Strong communication and interpersonal skills
Comfortable speaking with homeowners over the phone
Positive attitude and professional demeanor
Strong organizational and time-management skills
Basic computer proficiency and data-entry skills
Ability to work independently and as part of a team
Ability to handle objections and maintain a customer-focused approach
High school diploma or equivalent preferred
What We Offer
Competitive pay: $18-$25 per hour
Paid training
Advancement opportunities
Supportive team environment
Full-time and part-time opportunities available
Industry-leading products and services
Opportunity to work with one of the fastest-growing bathroom remodeling companies in the region
Why Join NW Baths?
At NW Baths, our employees play a vital role in helping homeowners create safer, more beautiful bathrooms. We provide the tools, training, and support needed to succeed while offering opportunities for professional growth and advancement. We are proud to serve homeowners throughout Northwest Indiana and are looking for driven individuals who want to build a rewarding career with a growing organization.
Apply Today!
If you are outgoing, motivated, and enjoy helping people, we encourage you to apply and become part of the growing NW Baths team in Hobart, IN .