- Where
- Berlin, CT, United States
- Level
- Mid
Call Center Representative
NuFace Home Improvements
Berlin, CT
NuFace Home Improvements is seeking a motivated and energetic Call Center Representative to join our growing team in the Berlin, CT market and surrounding areas. If you enjoy talking with people, providing outstanding customer service, and helping homeowners improve their homes, this is the opportunity for you.
Join one of the fastest-growing home improvement companies in the industry and enjoy a rewarding career with excellent earning potential and growth opportunities.
Position Overview
As a Call Center Representative, you will engage with homeowners over the phone, schedule qualified appointments for our sales team, maintain accurate customer information, and assist potential customers who respond to our marketing campaigns.
Responsibilities
Contact homeowners and present company services using a proven script
Build rapport and adjust conversations to meet individual customer needs
Answer questions and address objections professionally
Schedule and confirm appointments for in-home consultations
Enter and update customer information accurately in the CRM system
Coordinate appointments with sales representatives and canvassing teams
Conduct quality assurance and follow-up calls
Answer inbound calls from prospective customers responding to advertisements
Maintain detailed notes and records of all customer interactions
Assist with lead management and reporting
Qualifications
Excellent communication and customer service skills
Previous experience in call center, telemarketing, inside sales, customer service, or appointment setting preferred
Comfortable speaking with customers over the phone throughout the day
Strong organizational and computer skills
Ability to overcome objections and build customer confidence
Positive attitude and self-motivated work ethic
High school diploma or equivalent preferred
What We Offer
Competitive hourly pay plus performance-based bonuses
Paid training and ongoing support
Career advancement opportunities
Positive and team-oriented work environment
Full-time and part-time opportunities available
The opportunity to work with a leading home improvement company
Apply today and help homeowners transform their homes while building a rewarding career with NuFace Home Improvements!