Operations Assistant / Coordinator – Bathroom Remodeling
JD Bathroom Remodel Express is a trusted, locally operated remodeling company proudly serving homeowners throughout the Inland Empire. We specialize in stylish, low-maintenance, and cost-effective bath and shower systems. Our reputation is built on quality craftsmanship, efficient one-day remodels, and an exceptional customer experience from start to finish.
About the Role
We are seeking an organized and motivated Operations Assistant / Coordinator to support our installation operations and in-home sales team. This full-time position is ideal for someone who enjoys coordinating schedules, keeping projects organized, communicating with customers, and helping ensure every remodeling project runs smoothly from sale to completion.
You'll work closely with the owner, installers, vendors, and sales team to help deliver an outstanding customer experience.
Key Responsibilities
Operations & Installation Coordination
Coordinate and schedule bath and shower system installations
Review customer contracts and ensure all paperwork is complete
Coordinate product ordering and delivery schedules
Assist with warehouse inventory and material tracking
Process permits, documentation, and CRM updates
Communicate with customers regarding installation schedules and project updates
Support installers by coordinating service calls and warranty appointments
Conduct post-installation follow-up calls to ensure customer satisfaction and request referrals
Maintain accurate job files, schedules, timesheets, receipts, and project records
Assist with onboarding and coordinating installation team schedules
Sales & Administrative Support
Coordinate appointments for the in-home sales team
Assist with tracking sales performance and reporting
Prepare sales paperwork and electronic contracts
Ensure CRM records remain accurate and up to date
Help coordinate sales meetings, product training, and team communication
Support daily office operations and administrative tasks as needed
What We're Looking For
2+ years of experience in operations coordination, project coordination, office administration, or construction support
Experience in home improvement or construction is preferred
Strong organizational and time management skills
Excellent communication and customer service abilities
Comfortable using iPads, electronic contracts, Microsoft Office, and CRM software
Ability to multitask in a fast-paced environment
Valid driver's license and reliable transportation
Compensation & Benefits
Salary: $60,000 annually
Performance-based bonus opportunities
Paid time off
Supportive, professional, and growth-oriented work environment
Long-term career growth with a rapidly expanding company
Join JD Bathroom Remodel Express
If you're a highly organized professional who enjoys coordinating projects, supporting teams, and creating exceptional customer experiences, we'd love to hear from you. Join a company that values quality, integrity, accountability, and teamwork while helping homeowners transform their bathrooms with beautiful, lasting remodels.