Appointment Setter | Inside Sales
Remote | Full-Time | Base Pay + Uncapped Performance-Based Incentives
Year-one earnings: $60,000 to $85,000+ for strong performers. A defined path to $100,000+
A guaranteed base, uncapped pay for every demo above the monthly minimum, and opportunities for growth. The more you produce, the more you earn.
As an Appointment Setter, you're the first real conversation a homeowner has with Shugarman's Bath. You'll connect with people who already raised their hand about remodeling their bathroom, find out what matters to them, build value in the consultation, work through hesitation, and earn the appointment. When you do it well, our Design Consultants walk in with a stronger shot at the sale, and you get paid for it.
We work remotely, but we operate as a team. We share wins, compete, coach each other, and push each other to get better. If you're sales-driven, competitive, coachable, comfortable on the phone all day, and want your paycheck to reflect your results, we want to hear from you.
Compensation
$22/hour guaranteed base
Uncapped demo pay for every demo above your monthly minimum
Monthly team bonuses and daily spiffs
Three levels to grow through, with base up to $30/hour, and a clear path to $100,000+ for top performers
This is a high-volume phone role, and that’s the opportunity. You’ll make 100+ calls a day, and every call is another chance to book a demo. Every demo above the minimum puts more money in your pocket. You don’t need to have done this before. If that math excites you and you’re ready to learn, we’ll coach you on the rest.
What You’ll Do
Make 100+ outbound calls a day to homeowners who requested information, and handle inbound calls as needed
Convert new and existing leads into qualified appointments for our Design Consultants
Ask strong discovery questions to understand each homeowner’s project, needs, motivation, and timeline
Build value in the consultation and confidently ask for the appointment
Navigate questions, hesitation, and objections while maintaining a positive customer experience
Follow up consistently with leads through phone, text, and email
Re-engage previous opportunities and turn renewed interest into appointments
Maintain accurate customer information and detailed notes in our CRM
Work toward clearly defined appointment-setting goals and performance KPIs
Use call coaching, scorecards, and performance data to keep improving
Record and send personalized video messages to homeowners after booking to create a strong, personal connection before their consultation.
What We’re Looking For
Experience in inside sales, appointment setting, outbound sales or another performance-driven role (strongly preferred)
A confident, professional phone presence and the ability to build rapport quickly
Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script
Confidence handling objections and moving conversations toward a clear next step
A competitive, goal-oriented mindset and motivation to achieve measurable results
Resilience, the ability to hear “no” and bring the same confidence to the next opportunity
Strong accountability, reliability, and follow-through
A coachable mindset and the ability to quickly turn feedback into action
The ability to stay focused, productive, and self-motivated in a remote environment
A reliable high-speed internet connection and a quiet, professional workspace
Strong computer skills with the ability to quickly learn and navigate CRM and communication systems
Schedule
Full-time and remote, with a set weekly schedule. We’re hiring for two shifts (Pacific Time):
Monday to Friday , 10:45 AM to 7:15 PM
Tuesday to Saturday , 8:45 AM to 5:15 PM
Please note which shift you’re applying for.
Benefits & Perks
Company-provided equipment
Internet stipend
8 paid holidays per year
Up to 80 hours of vacation accrued annually
40 hours of sick time per year
401(k) eligibility after 90 days
Medical insurance with the company…