This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Your role at Baxter
The GBS HR Regional Delivery Lead will play a critical role in the global transition of HR operations into our existing GBS locations. This role will act as a strategic partner during the transition phase and an operational delivery manager post-transition. The ideal candidate will lead local HR service teams, ensure smooth onboarding of work, drive service excellence, and continuously improve HR processes in partnership with global and regional stakeholders
What you’ll be doing
Process Transition and Technology Implementation Leadership
Partner with the business and HR Function to support the definition of process transformation and technology enablement as well as data requirements, drive planning and execution of enterprise migration to GBS within the Region
Lead HR work transitions into the regional GBS locations, working with GBS leadership, Global Process Owners, HR functional teams, and local stakeholders.
Oversee readiness activities such as knowledge transfer, resource ramp-up, and documentation standardization.
Coordinate process stabilization post-transition, ensuring minimal disruption to the business and employees.
Develop and implement transition governance, including KPIs, SLAs, performance scorecard and escalation frameworks.
Participate in change management efforts, supporting communication and training plans at the local level.
Support successful transition and implementation of HR Operations at the respective GBS center by driving global consistency in implementation approach and providing support to hiring efforts of GBS HR Operations resources
Provide oversight and thought leadership throughout implementation of GBS
HR Operations, and ensure successful transition of all in scope activities to the respective Regional center
Provide oversight for business stabilization efforts post HR GBS HR
Operations go-live and supports change management efforts. Strategic Leadership
Provide innovative leadership and balanced perspective to set long-term strategic direction of HR Shared Services within Region, adapting to changing business needs and requirements
Foster a service mindset and ensure cooperation and engagement with other Regional HR Shared Service organizations to ensure a unified strategy across the globe
Evaluate and decide on all new service requests from the business, and directly oversees the service transition and deployment
Creatively seek new opportunities to generate efficiency and effectiveness gains that add greater value to the HR organization and key stakeholders Regional HR Service Delivery Excellence Management
Hold ultimate responsibility for service quality, customer satisfaction, operational efficiency and continuous improvement of services and processes within Regional Shared Services
Lead Human Resource service delivery processes migrated to GBS to manage
Collaborate with stakeholders (e.g. IT, Finance, vendors) to ensure the optimal delivery of essential HR services that results in operational efficiency and excellent customer service experience
Accountable for ensuring that HR services provided are delivered in accordance with all internal policies and procedures, global guidelines and local, regional and…