This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
About the Role
Join Baxter's Medical Information team and play a critical role in delivering high-quality scientific and medical support across the Western Europe region. As a Medical Information Specialist / Senior Specialist, you will serve as a trusted medical resource for both internal and external stakeholders, ensuring accurate, balanced, and timely responses to medical inquiries while contributing to Baxter's broader Medical Affairs strategy.
In this role, you will work closely with the Medical Director and cross-functional teams to support product launches, medical communications, compliance activities, and continuous improvement of medical information services.
Key Responsibilities
Deliver high-quality, unsolicited medical information support to healthcare professionals, customers, and internal stakeholders, documenting inquiries and responses within the Medical Information Management System.
Maintain and continuously improve medical information processes, databases, standard response documents, FAQs, SOPs, metrics, and reporting.
Train and support internal and external users of the Medical Information Management System.
Develop deep product and therapeutic area expertise and effectively search, evaluate, and communicate scientific and clinical information.
Identify and report Adverse Events and Product Complaints in compliance with company procedures, including reconciliation activities.
Manage relationships with external service providers supporting out-of-hours medical information services.
Monitor inquiry trends, customer needs, market developments, and evolving clinical practices, sharing insights with Medical Affairs and cross-functional partners.
Support business tenders, product launches, and medical information activities at scientific meetings and conferences.
Collaborate closely with Regulatory Affairs, Pharmacovigilance, Quality, Operations, R&D, Product Development, and country organizations to ensure alignment and knowledge sharing.
Partner with Medical Information and Medical Affairs colleagues on projects, continuous improvement initiatives, training programs, and enquiry management support.
Contribute to the review and approval of promotional and advertising materials to ensure scientific accuracy and compliance.
Promote awareness and understanding of Medical Information processes across Baxter teams, including Commercial, Quality, and Marketing functions.
What You'll Bring
Life Sciences degree (or equivalent scientific qualification).
At least 3 years of experience within the pharmaceutical industry, preferably in Medical Information, Medical Affairs, or Scientific Communications.
Strong scientific writing, verbal communication, and presentation skills.
Proven ability to search, critically evaluate, summarize, and communicate medical literature and scientific data.
Established experience delivering medical information services and demonstrated expertise in scientific communications.
Excellent analytical, problem-solving, organizational, and project management skills.
Ability to work effectively in cross-functional and international environments.
Strong customer focus with excellent telephone communication and stakeholder management…