This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Your role at Baxter
As a Technical Support Specialist, you will be a trusted partner to customers and patients, resolving technical challenges through remote troubleshooting and guidance. You’ll play a key role in creating a consistent, high-quality support experience while contributing to continuous improvement and innovation across our products and services.
Your team
You’ll be part of a collaborative, supportive team focused on delivering high-quality, consistent technical support. The team values knowledge sharing, continuous learning, and creating an environment where everyone can succeed and grow. Together, you’ll help advance Baxter’s mission to save and sustain lives.
This role follows a hybrid work model and requires regular onsite presence at our Skaneateles, NY office to support collaboration, training, and team engagement.
What you’ll be doing
Provide remote troubleshooting support for hardware, software, and network-related issues
Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes
Execute customer requests such as part replacements and case creation through systems and alternate workflows
Support escalation processes by engaging appropriate internal teams (e.g., R&D, engineering) when required
Deliver technical guidance on use of supported hardware, software, and connected devices
Track and update cases to ensure timely resolution aligned with defined KPIs and service levels
Identify and document recurring issues to support product and process improvements
Utilize standard tools, systems, and knowledge management resources to resolve technical issues
What you’ll bring
High school diploma or GED
1+ year in remote technical troubleshooting or 2–3 years in technical/customer support
Experience troubleshooting Microsoft OS, Active Directory, and server environments
Experience diagnosing hardware, software, networking, and security issues
Experience installing and troubleshooting computer hardware and peripheral devices (e.g., printers, scanners, Bluetooth devices)
Ability to follow regulated processes and maintain compliant documentation standards
Associate degree in Information Systems (or related field) and/or relevant technical certifications (e.g., CompTIA, Microsoft, networking) preferred
Experience supporting medical devices or healthcare environments, including web-based/client-server applications, SAP or similar systems, and knowledge management tools preferred
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is$52,800 - $72,600. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are…