Director Patient Care Services - Nursing
Director Patient Care Services in Springfield, MA | Baystate Health Careers
Department: Patient Care Services, Nursing
Location: Baystate Medical Center, Springfield, Massachusetts
Job Type: Full-Time
Shift: Days
Make an Impact with Baystate Health
Baystate Health is seeking an experienced Director Patient Care Services to provide strategic and operational leadership within our Patient Care Services division at Baystate Medical Center in Springfield, Massachusetts. This leadership role is responsible for the administration, support, and advancement of clinical and service programs across assigned departments, ensuring the delivery of exceptional patient care while fostering a culture of quality, safety, collaboration, and innovation.
Reporting to the Chief Nursing Officer (CNO) and Vice President of Patient Care Services, the Director partners closely with physician and operational leaders to guide strategic planning, program development, operations, financial stewardship, and human resource management. This role offers an opportunity to influence organizational outcomes, lead high-performing teams, and drive initiatives that improve patient care and operational excellence across the health system.
The Director Patient Care Services Will:
Provide strategic and operational leadership for assigned clinical and service departments, ensuring alignment with organizational goals and priorities.
Develop, implement, and evaluate policies, programs, and services that support the delivery of safe, high-quality patient care.
Direct fiscal planning, budget development, resource allocation, and financial performance management across assigned areas.
Lead and support department leaders through coaching, mentoring, performance management, and professional development initiatives.
Foster collaborative relationships across disciplines and departments to improve patient outcomes, operational effectiveness, and organizational performance.
Identify, lead, and manage organizational change initiatives, ensuring effective communication, engagement, and implementation.
Analyze program performance through operational, clinical, financial, and patient experience metrics and implement improvement strategies as needed.
Develop operational and strategic goals, action plans, and long-term growth initiatives responsive to healthcare industry trends and organizational priorities.
Partner with physician, nursing, and operational leaders to establish and sustain clinical processes that advance quality, safety, and patient experience goals.
Ensure compliance with all regulatory, accreditation, patient safety, and professional practice standards.
Lead the planning and implementation of new programs, services, staffing models, and clinical operations.
Promote a culture of evidence-based practice, professional development, innovation, and continuous learning throughout the organization.
Schedule Details
Job Type: Full-Time
Shift: Days
Hours: 40 Hours
Other Scheduling Requirements: Leadership responsibilities may require flexibility to support departmental and organizational initiatives.
Benefits That Support You
At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.
Depending on eligibility, benefits may include:
Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
Career Growth: Leadership development, internal advancement opportunities, and executive professional growth programs.
Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
Retirement: Retirement savings and employer match.
Paid Time Off: Generous PTO for eligible employees.
About Baystate…