At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
Client Service Representative - Fund Accounting / Alternatives
Working under direct supervision, the Senior Client Service Representative is an entry level position responsible for servicing and maintaining oversight of their assigned client relationships. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. The CSR will assist more senior team members with oversight of operational production, client accounts, client conversions, reporting and analyses to ensure high client satisfaction
Key Responsibilities:
Work effectively with to support client requests, deliverables and issue resolution
Effectively monitor and respond to client inquiries
Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
Provide filtering and escalation for client requests
Utilize relevant internal technology solutions to effectively manage and escalate client inquiries
Provide a timely response and solution to internal inquiries, escalating to Client Service Supervisor as necessary
Ensure adherence to all established standard procedures, best practices and process controls
Review and discuss issues requiring escalation with client service team
Coordinate and support NAV production and the preparation of investor statements, ensuring accurate and timely reporting to clients
Develop an in-depth working knowledge in one of the core functions of service delivery – i.e. fund accounting or custody. Relevant knowledge of the core functions includes:
Fund accounting :
Knowledge of and practical experience with general ledger systems including partnership accounting Knowledge of alternative funds (e.g. real estate, private equity, debt funds) structures Knowledge is required of consolidations, group structures and consolidation systems Relevant IFRS and local GAAP knowledge Experienced in preparation of consolidated IFRS financial statements Knowledge of alternative fund specific investor reporting standards (e.g. INREV, ILPA)
Custody :
Knowledge of relevant regulatory framework under which depositary /custody duties are performed – i.e. local regulations and AIFMd Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds Knowledge of the broader depositary requirements for alternative funds (e.g. oversight duties) Develop knowledge of the alternatives industry initiatives and regulatory environment
Education, Skills & Desired Experience:
BA or equivalent
At least 1 year of relevant or industry experience preferred
Strong written, verbal and presentation skills
Aptitude for numbers, accuracy and organization
Ability to work accurately and quickly under pressure
Creative problem-solving skills including the ability to identify, recommend and implement solutions
Ability to learn and adapt to new technologies and systems
Language skills commensurate with office location and client relationships supported
Ability to work in a collaborative environment that requires collaboration with multiple teams
Salary Range
$45,000 - $60,000 + annual target bonus
BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification…