At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
Location: Kraków
Type of work: Full time
Hybrid model : Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old
Join us as a Client Service Subject Matter Expert – Custody!
This is an expert-level role at grade 7. The Client Service Subject Matter Expert – Custody is the go-to expert for custody and account processing activities. In this role, you will serve as a primary point of contact for clients and internal teams on complex inquiries and escalations. You will support the Supervisor in resolving inquiries and act as a knowledge resource for team members, providing processing expertise and back-up as needed.
On this position you will be responsible for:
Acting as the Subject Matter Expert for custody and account processing activities, and as the first point of escalation for the team.
Responding to complex inquiries and escalated issues.
Participating in meetings and contributing to key deliverables.
Working closely with internal teams to ensure timely resolution of client inquiries and to improve service levels.
Serving as a key point of contact for clients and internal teams on daily servicing inquiries.
Using relevant internal technology solutions to manage client requests effectively and efficiently.
Participating in the coordination of new business and product implementations and conversions.
Reviewing client feedback and inquiries to identify trends, using these insights to find gaps, train clients and internal teams, and propose solutions that reduce errors and inquiries.
Supporting management in implementing policies, procedures, and controls.
What we’re looking for:
BS/BA degree and/or equivalent work experience.
Minimum of 3 to 5 years related custody experience.
Prior experience working in a client servicing focused work environment.
Proficiency in English language
Ability to prioritize and quickly resolve client needs.
Ability to multitask, prioritize assignments and work quickly and accurately in a deadline- oriented environment.
Ability to communicate effectively with both verbal and written skills.
Good working knowledge of Excel.
Analytical ability.
Proactivity, and objective oriented.
Strategic thinking.
Enthusiastic leadership skills and ability to engage other.
Working knowledge of custody account opening process is a plus.
What we offer:
To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
Private medical care
Life Insurance
Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
Professional trainings and qualification support
Wellbeing Program
Online Social Fund benefit platform
Social, sport and integration events
Onboarding Program for new hires
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our…