Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Summary:
The Benefits Administrator is responsible for providing high-quality customer service to employees regarding their benefits plans. This role involves answering inquiries, resolving issues, and ensuring that employees understand and effectively utilize their benefits. The Benefits Administrator will work closely with internal teams and carrier partners to deliver timely and accurate support.
Essential Duties and Functions:
Client Support:
· Serve as the primary point of contact for employees with questions or issues related to their benefits plans.
· Provide clear and accurate information about benefits options, coverage, enrollment procedures, and claims processes.
· Address and resolve employee inquiries and concerns via phone, email, or in-person interactions.
Benefits Administration:
· Assist employees with benefits enrollment, changes, and terminations, ensuring accurate and timely processing.
· Review and process benefits claims, working with insurance carriers or third-party administrators as needed.
· Maintain and update employee benefits records and documentation.
Administration Support:
· Investigate and resolve complex benefits issues or discrepancies, coordinating with internal teams or external vendors as necessary and follow up with employees to ensure that issues are resolved to their satisfaction.
Communication and Education:
· Develop and distribute benefits-related communications, including informational materials, updates, and newsletters.
· Conduct benefits orientations or workshops to educate employees about their benefits options and changes.
· Provide one-on-one assistance to employees to help them understand their benefits and make informed decisions.
Competencies:
· Analytical- the individual collects data and can create and delivering an analytical presentation.
· Technical Skills- the individual pursues training and development opportunities, strives to continuously build knowledge and skills, and shares expertise with others.
· Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently, follows policies and procedures, supports organization’s goals and values.
· Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas, is a team player, and exhibits willingness to try new things.
· Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
· Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
· Problem solving—the individual identifies and resolves problems in a timely manner, develops alternative solutions, gathers, and analyzes information skillfully and maintains confidentiality.
· Customer Service- Manages escalated customer service situations especially where emotional or difficult customer situations are involved.
· Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
· Quantity- the individual meets productivity standards, completes work in a timely manner.
· Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events, and is a good multitasker.
· Dependability- the individual is dependable and punctual with teammates, clients, and prospects.
· Initiative- the individual shows personal initiative in accessing resources both internally and externally to bring growing value to the team and grow professionally over time.
Qualifications:
Required
· Minimum of high school diploma or general…