Our Company: Originally founded in 1975, BCI has continually evolved to become a leader in the women’s fashion industry. Launching initially with CHAUS and private label lines and then expanding into a multi-brand platform business, we have been at the forefront of market trends and the changing retail environment.
Our brands, including CeCe, Vince Camuto, Ted Baker, 1.State and Parker, each serve unique customer demographics but are united in their commitment to quality and style. As we expand our presence, BCI remains dedicated to innovation, excellence, and women’s empowerment through fashion.
THE ROLE:
BCI Brands is seeking an experienced, motivated, and hands-on Systems Administrator to join our IT team.
The ideal candidate will have a strong background in IT infrastructure, Microsoft 365 administration, networking, cybersecurity, and technical support. This position requires someone who enjoys troubleshooting complex technical issues, supporting end-users, and maintaining a secure, reliable, and efficient IT environment.
Key Responsibilities
Manage, maintain, and troubleshoot Windows servers, virtualization platforms, network infrastructure, and cloud environments.
Administer and support Microsoft 365, including Entra ID, Exchange Online, SharePoint, Teams, OneDrive, Intune, Defender, and other Microsoft 365 Admin Centers.
Manage Active Directory, user accounts, permissions, Group Policies, MFA, and Conditional Access.
Handle, prioritize, troubleshoot, and resolve Level 1 and Level 2 Help Desk tickets.
Provide technical support for Windows, macOS, iOS, and Android devices.
Troubleshoot hardware, software, network connectivity, printing, and Microsoft 365 application issues.
Manage system backups, patching, endpoint protection, and disaster recovery procedures.
Support VMware, Hyper-V, Microsoft Azure, and hybrid infrastructure environments.
Assist with employee onboarding, offboarding, equipment deployment, and account provisioning.
Participate in network infrastructure improvements, server upgrades, and MDF/IDF projects.
Maintain accurate technical documentation and proactively identify opportunities to improve IT operations.
Requirements
Minimum 3 years of experience in Systems Administration or a similar IT role.
Strong hands-on experience administering Microsoft 365 and its administrative portals.
Proficiency with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
Solid understanding of networking, firewalls, VPNs, VLANs, and TCP/IP.
Experience supporting Windows and Mac computers in a corporate environment.
Experience with Microsoft Azure, Intune, and endpoint management.
Familiarity with PowerShell scripting and automation.
Working knowledge and experience with various AI technologies, platforms, and tools, including generative AI and AI-powered applications.
Proven experience managing Help Desk tickets and troubleshooting technical issues.
Excellent communication, customer service, and problem-solving skills.
Ability to work independently and collaborate effectively with an IT team.
Preferred Qualifications
Experience with VMware vSphere, Microsoft Hyper-V, and hybrid cloud environments.
Experience with Microsoft Defender, Conditional Access, and cybersecurity best practices.
Familiarity with Mosyle for Business and Microsoft Intune’s MDM.
Relevant Microsoft, CompTIA, or networking certifications.
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
Additional Requirements
Ability to lift and install IT equipment weighing 30 to 40 pounds without assistance.
Flexibility to work extended hours, weekends, or alternate shifts when business needs require.
The annual salary range for this full-time position depends on experience between $80,000 - $100,00.
Benefits
Health Benefits (Medical, Dental & Vision)
Life Insurance
Flexible Spending Account
401k Program
Paid Time Off
Robust Holiday Schedule
Commuter Benefits
Training &…