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BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Summary
The Deployment Specialist is responsible for the installation, implementation, and support of BD Medication Solutions hardware and software at healthcare customer sites. This customer-facing role involves configuring systems, providing end-user training, supporting go-live activities, troubleshooting technical issues, and ensuring successful adoption of BD solutions. The specialist follows established implementation methodologies, manages project-related escalations, and maintains accurate project documentation to support successful deployments.
The ideal candidate is highly adaptable, customer-focused, and comfortable working independently in fast-paced healthcare environments. Experience with healthcare technology, clinical software applications, pharmacy or nursing workflows, and project coordination is preferred. This position requires extensive travel, including overnight travel, and the ability to work flexible schedules to meet customer implementation needs.
Responsibilities
Complete deployment specialist training plans and demonstrate competency for the installation and support for BD Solution hardware and software
Install specified equipment at customer sites, including tasks such as: Build-set up hardware/software, Training customer stakeholders on our solutions, and Go Live activities
Adherence to BD Medication Solutions product implementation methodologies and tools.
Provide problem solving, troubleshooting and system consultation as needed for client
Manage project escalations for favorable outcomes.
Timely completion of internal company and project documentation.
Execute additional tasks assigned
Minimum Qualifications
Associates degree or a minimum of 1-year relevant work experience
An understanding and demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, OneNote).
Demonstrated emotional intelligence, ability to self-manage and get along well with others
Be flexible and adaptable, manage ambiguity and demonstrate resilience.
Must possess and maintain a valid driver's license and meet BD’s auto safety standards.
Upon hire, the candidate must provide proof of, maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs minimally must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis and any additional customer vendor credentialing requirements.
Preferred Qualifications
Bachelor’s degree
Experience in a healthcare environment with technical involvement and computerized system applications. Dispensing software technology experience is a plus.
Exposure to clinical software applications, including BD Medication Solutions Dispensing products.
Project Management experience with small to medium projects.
Experience in HIS/PIS systems and pharmacy and nursing workflow.
Physical Requirements
Ability to lift a minimum of 40 lbs
This position involves pushing, pulling, stooping, bending and lifting.
Work Environment
Home based position with daily travel to local customers as well as regional overnight travel. The ideal candidate will reside close to a major airport. The position requires flexible working hours, including some nights and weekends
Up to 100% overnight travel
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that…