As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Ready to become the technical expert shaping the future of BD COR across APAC?
You've spent your career solving complex technical problems, supporting sophisticated laboratory instrumentation and building a reputation as the person people turn to when systems are down and answers aren't obvious.
Now there's an opportunity to take that expertise to a regional level.
Join Waters in a newly created APAC role and become the technical leader responsible for helping shape the future service landscape for BD COR across the region. Working across multiple countries, you'll play a critical role in building technical capability, strengthening self-sufficiency and reducing reliance on global escalations, helping customers achieve exceptional system performance and uptime.
At Waters, innovation isn't just about technology. It's about enabling scientific discovery and improving lives.
As the APAC Principal Technical Specialist - BD COR , you'll be the region's go-to technical expert for BD COR, partnering closely with Field Service Engineers, Technical Specialists, Remote Support teams and global product experts to deliver exceptional technical outcomes across APAC.
This is more than a technical support role. It's an opportunity to build capability, influence strategy and create a lasting impact on how technical support is delivered across an entire region.
This role can be based in Sydney, Melbourne or Brisbane.
Your Day-to-Day
No two days will be the same.
One day you may be supporting a complex regional escalation, the next delivering technical training, reviewing performance trends across multiple countries or helping prepare the region for new product introductions and software releases.
You will:
Act as the APAC subject matter expert for the BD COR platform
Support complex technical escalations and troubleshooting activities across the region
Drive improvements in regional service capability and technical self-sufficiency
Develop and deliver advanced technical training programs for Field Service Engineers and Technical Specialists
Build and maintain a strong regional network of BD COR technical experts
Lead troubleshooting best practices and escalation management processes
Support regional deployment, installation and service readiness activities
Analyse performance trends and identify opportunities to improve uptime and customer outcomes
Work closely with Remote Monitoring teams to strengthen remote diagnostics and first-time resolution…