We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
As a Customer Care Representative you will manage customer queries from initial contact through to resolution while supporting activities including order management, returns, service claims and system updates. The role requires good organisation, attention to detail and the confidence to take ownership of issues while working with colleagues across the business to find effective solutions.(18 month Fixed Term Contract)
Responsibilities
Manage customer queries from initial contact through to resolution in a timely and professional way.
Take ownership of customer care and operational activities, completing work accurately and within agreed service levels.
Process orders, returns, service claims and related system updates while maintaining accurate information.
Prioritise daily activities effectively to meet customer needs, deadlines and business requirements.
Identify and resolve issues early, seeking additional support when needed to prevent unnecessary delays.
Work with colleagues across the business to resolve customer issues and maintain continuity of service.
Maintain accurate customer and operational data in line with required processes and BD standards.
Identify opportunities to improve processes and contribute to a more efficient and consistent customer experience.
Preferred Requirements:
Experience in customer service, customer care, order management or a similar operational environment.
Clear and professional communication skills with a genuine interest in providing a positive customer experience.
Strong attention to detail and the ability to work accurately when managing customer and operational information.
Confidence managing several priorities while meeting deadlines and agreed service levels.
Practical problem-solving skills with the ability to take ownership of an issue and follow it through to resolution.
Comfortable working independently while cooperating with colleagues to resolve queries and improve ways of working.
Computer literacy with proficiency in Microsoft Office, CRM (Salesforce)
Click on apply if this sounds like you!
BD is proud to be certified as a Top Employer 2026 in United Kingdom and in Europe , reflecting our commitment to creating an exceptional working environment
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers .
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed,…