As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
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Job Description
I. Position Summary
Field Service Engineer is responsible for providing post-sales technical support for the installation, maintenance, repair, and troubleshooting of instruments supplied by the Waters Biosciences business.
The primary focus of this role is supporting flow cytometry instruments and associated systems.
Candidate will ensure high instrument uptime, deliver excellent customer service, support revenue-generating service activities, and contribute to the technical development of the service team.
Responsible for carrying out maintenance during warranty & contract period.
II. Key Responsibilities
Technical Service and Support
Install and commission instruments as per the guideline of GDPMS and company procedure.
Perform preventive maintenance (PM) activities within established service schedules.
Diagnose, troubleshoot, and resolve instrument hardware and software issues reported by customers.
Provide maintenance and repair support for instruments under warranty and service contracts.
Ensure all service activities are properly documented and reported.
Customer Training and Support
Train customers on instrument operation, basic maintenance procedures, and best practices.
Enhance customers' understanding of Biosciences products and their applications.
Provide timely and professional technical support to maximize customer satisfaction.
Business and Revenue Contribution
Achieve or exceed assigned annual service revenue targets.
Support service contract renewals and service-related commercial activities.
Review and recommend annual pricing adjustments for service contracts and spare parts within Singapore.
Teamwork and Technical Leadership
Communicate effectively with colleagues, supervisors, and cross-functional teams to support business objectives.
Provide technical guidance and instrument training to service engineers when required.
Assist team members in troubleshooting complex technical issues.
Contribute to knowledge sharing and continuous improvement initiatives within the service organization.
Inventory and Planning
Plan and monitor monthly spare parts inventory and preventive maintenance kit requirements.
Ensure sufficient stock availability to support service demands and minimize instrument downtime.
Additional Responsibilities
Perform other duties and projects as assigned by management to support business and customer requirements.
III. Education
Diploma or Bachelor's Degree in Biomedical Engineering, Biotechnology, Electronics…