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Job Description
This role leads day-to-day regional transportation operations for GAR, which generates more than $2B in annual revenue and spends more than $66M a year on freight. It owns escalations, service provider performance, non-conformances (NCMs) and claims, so that GAR gets reliable, compliant and cost-effective inbound and outbound deliveries. It also supports global and regional transportation programs and leads regional governance and continuous improvement.
Transportation Operations and Escalation Management
Own complex and high-priority shipment escalations, including revenue-risk, back-order and must-win SKUs, from detection through resolution and closure.
Lead recovery actions with source sites, service providers and Global Transportation, such as expediting, re-routing, mode changes and capacity solutions.
Run regional Logistics S&OE reviews and give GAR SCM leadership clear updates on shipment risks and mitigations.Resolve documentation, customs-release and delivery-order issues that hold up shipments.
Service Provider Management
Create and run monthly service reviews with carriers and freight forwarders, covering KPIs, scorecards, performance gaps and action plans.Roll out the carrier performance management framework in GAR, including standard KPIs and quarterly business reviews.
Ask service providers for root cause analysis and corrective/preventive actions (RCA/CAPA) on recurring failures and follow each through to closure.Use performance data to inform lane allocation, mini-tenders and RFQ decisions.
Claims Management
Manage transportation-related claims with Quality, including investigation, root cause, CAPA and closure within required timelines.Govern damage, loss and temperature-excursion claims end to end with ECIB, Risk Management, carriers and Source/Quality teams, and maximize recovery
Keep a single claims register with aging, outcome and CAPA tracking, and report on it monthly.
Freight Payable and Audit Control
Resolve CTSI freight invoice exceptions and payment issues.Maintain rate card regional governance, including rate validation, charge codes and leakage control.
Support freight budgeting, forecasting and savings tracking from RFQ through budget to actuals.
Program and Project Support
Support GAR delivery of global and regional programs, including Project44, Cost to Serve, CTSI and lead time governance. Represent operational requirements and support testing, deployment and adoption.Manage assigned workstreams, including milestones, risks and status reporting.
Governance, Standardization and Continuous Improvement
Maintain SOPs, standard definitions, work instruction documents and the GA Transportation RACI across global, regional and country levels.Lead CI initiatives that improve OTIF, lead time reliability, data quality and cost.Guide and support the Regional Transportation Coordinator on track-and-trace and escalation work.
Stakeholder Management
Work with Country Logistics, Global Transportation, Global Procurement, Quality, Finance, GDP/Planning and service providers.
Qualifications
Required: Bachelor’s degree in Supply chain management, Logistics, Business Administration or a related field.
Preferred: Master’s degree in Supply chain management or an MBA. Lean Six Sigma Green Belt.
Experience: 6–10 years in transportation, logistics or supply chain operations, including managing service providers and escalations, plus some project or program experience.
Skills and Competencies
Strong operational knowledge of ocean, air and road freight,…