The position of Security Officer serves as a vital safeguard for our guests and team members, maintaining a highly secure, welcoming, and safe environment at all times. Rather than simply enforcing regulations, this role centers on proactive vigilance through property patrols, investigative follow-ups, and the prompt reporting of property deficiencies to protect the hotel’s reputation and assets. As an essential member of our Emergency Response Team, the officer acts as a composed first responder during fire, safety, or medical crises, providing immediate First Aid and CPR while seamlessly coordinating with local authorities to ensure a discreet and safe resolution.
DUTIES & RESPONSIBILITIES:
Ensure that the Hotel and its colleagues and guests are protected at all times.
Review department log records and be familiar with pertinent information relevant to the daily shift.
Review the hotel status and follow up actions with the previous shift officer.
Issue radios and keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance with hotel procedures.
Ensure all non-hotel personnel arriving at the colleague entrance are properly escorted while on the property according to the hotel policy.
Inspect colleague packages, purses, bags, etc. as colleagues enter or leave the property as designated by hotel policy.
Provide escorts for colleagues in accordance with departmental standards.
Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards.
Handle deliveries received during non-business hours following hotel procedures.
Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
Coordinate emergency situations as specified in the departmental manual.
Contact the Director of Loss Prevention immediately for emergency situations as specified in the departmental manual.
Monitor surveillance cameras as assigned.
Investigate duress alarms and comply with respective procedures.
Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
Resolve safety hazard situations.
Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
Challenge suspicious persons on hotel property in accordance with departmental procedures.
Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints, and complete documented reports. Respond to the scene of a guest/ colleague accident promptly; administer first aid / CPR and communicate specified information to EMS/ medical personnel as required.
Report to scenes of guest or employee fighting and follow designated procedures.
Comply with state regulations and hotel guidelines for handling intoxicated guests.
Document, organize, and store all lost and found items given to security.
Report to scenes of guests or colleagues fighting and follow designated procedures.
Comply with state regulations and hotel guidelines for handling intoxicated guests.
Report to scenes of vehicle accidents/ thefts and document specified information.
Assist in moving/removing guest room possessions, inventory, and security of such.
Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with the on-coming Security Officer.
Be aware of ADA standards.
Ensure security and confidentiality of all guest and hotel information.
REQUIRED SKILLS & EXPERIENCE:
High school diploma or equivalent required; additional security or law enforcement training preferred.
Minimum 1–2 years of security or military/law enforcement experience, preferably in a luxury hotel or high-end retail/hospitality environment.
First Aid, CPR, and AED certification strongly preferred.
Strong communication and de-escalation skills with the ability to remain…