As a Waiter/Waitress onboard the Eastern & Oriental Express, you will play an important role in delivering an exceptional dining and beverage experience that reflects the highest standards of luxury hospitality. You will be responsible for providing personalised and attentive service to our guests throughout their journey, from taking accurate food and beverage orders to providing knowledgeable recommendations and responding to individual requests. Working closely with the Food & Beverage team, you will help ensure seamless service, maintain high standards of cleanliness and presentation, and contribute to creating a memorable and unforgettable experience for every guest onboard.
Your responsibilities include:
Providing personalized and attentive food and beverage service to guests throughout their journey onboard the Eastern & Oriental Express.
Taking accurate food and beverage orders while attending to guests’ dietary requirements, special requests, and preferences.
Demonstrating comprehensive knowledge of food and beverage offerings, including menu items, ingredients, preparation methods, and wine pairings, to provide appropriate recommendations.
Delivering professional, courteous, and seamless service in accordance with Belmond’s luxury service standards and LQA requirements.
Engaging with guests in a warm and welcoming manner, responding promptly to enquiries and requests to create a comfortable and memorable dining experience.
Maintaining a thorough knowledge of the services and facilities available onboard to effectively assist guests throughout their journey.
Ensuring food and beverage areas, workstations, and back-of-house areas are maintained in a clean, neat, and organized condition at all times.
Handling service equipment and resources responsibly to minimise breakage, wastage, and unnecessary loss.
Working closely with the Restaurant, Bar, Kitchen, and onboard teams to ensure smooth coordination and efficient service delivery.
Supporting other operational duties as required to ensure the smooth operation of the train and the overall guest experience.
Ensuring compliance with food safety, health and safety, quality, railway safety, and environmental standards and procedures.
Maintaining professional grooming, appearance, conduct, and service standards in line with Belmond’s luxury hospitality expectations.
This role needs:
A genuine passion for hospitality, excellent customer service, and a strong commitment to delivering personalised guest experiences. You should demonstrate good communication skills, attention to detail, teamwork, and a professional approach to service. A positive and flexible attitude is essential, together with the ability to respond confidently to guest requests and maintain high standards in a fast-paced onboard environment. If you are passionate about creating memorable experiences and eager to grow your expertise in luxury hospitality and rail travel, this is your opportunity to be part of an iconic journey.
Eastern & Oriental Express: a living legend
Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend With sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.
Everything about our train is extraordinary - and we want you to be, too.
We strive to create an environment Where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and…