Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205587
About the role
Ecclesiastical Insurance , who are proudly part of Benefact Group, are looking for an Underwriter to join our Gloucester office.
This Underwriting position sits within our Church Operations Department and primarily supports our church customer base on a direct basis. In your role as an Underwriter , you will assess a range of underwriting activities including general enquiries, renewals, building works, unoccupied risks & risk management surveys.
You'll deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
Profitably underwrite and negotiate new and existing business within authority limits, aligned to company strategy.
Plan, prioritise and manage workload effectively to achieve objectives, meet SLAs, and deliver excellent customer service.
Build and maintain strong internal and external relationships through effective communication and a right-first-time approach.
Operate within regulatory requirements, identify and escalate risks, manage complaints appropriately, and act on audit feedback to improve performance.
Continuously develop technical and specialist knowledge through training, professional development, networking, and industry engagement.
What you'll need to have
Strong organisational skills with the ability to plan, prioritise and manage workloads to achieve objectives and targets.
Excellent attention to detail with the ability to manage information accurately and maintain confidentiality in line with data protection requirements.
Proactive and customer-focused, committed to continuous improvement and delivering exceptional service both independently and as part of a team.
Effective communication skills, supported by strong IT proficiency, including Microsoft Office applications.
Good understanding of regulatory requirements and customer outcomes.
What makes you stand out
Industry knowledge would be an advantage.
Cert CII or commitment to achieve within an agreed timescale.
What we offer
A competitive salary - let's discuss it
Hybrid working
Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme: on-target bonus between 6% and 24%
25 days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
£200 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications
Access to virtual GP
Enhanced maternity and paternity pay
Hear from the hiring manager
"The Retention Team within Church Operations are known for delivering exceptional service and expertise. We have a genuine commitment to supporting our church customers and the wider community.
In your role as an Underwriter, you will play an important part in the ongoing support of our customers and the success of the team. If you are passionate about developing your skills and being part of something meaningful, we’d be delighted to hear from you."
About us
Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.
As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and…