TITLE:
JOB CODE:
FLSA:
Exempt
SALARY GRADE:
8
JOB FAMILY:
Cash Management
UNION REPRESENTATION:
NA
DEPARTMENT:
Treasury Operations
SUPERVISORY ROLE Y/N:
Y
SCHEDULE:
LOCATION:
Monday-Friday
Hybrid
CATEGORY:
REVISION DATE:
Full-Time
09/26
ABOUT US
We practice Beneficial Banking™ by investing in social and environmental impact, prioritizing transparency, and expanding access to equitable financial products, all in pursuit of a banking system that is regenerative for the planet and equitable for all. We bring that same commitment to our people by cultivating a vibrant, inclusive, and purpose-driven culture where employees are empowered to grow, contribute, and thrive. Together, we strive to make a meaningful difference in the communities where we live and work, creating positive impact through partnership, service, and shared success.
POSITION OVERVIEW
The Treasury & Client Services Supervisor leads the delivery and performance of the Bank’s treasury management services to support client satisfaction, operational efficiency, and revenue growth. This role is responsible for managing treasury management operations, product implementation, deposits, and ongoing client support in alignment with business objectives.
The position provides leadership to treasury management staff and partners closely with relationship management, lending, branch operations, and operations teams to ensure effective coordination across treasury management sales, onboarding, and service delivery. The Manager supports product adoption, consistent execution, and a high‑quality client experience.
The Treasury & Client Services Supervisor is accountable for operational performance, service quality, and risk management within the treasury management function. This includes monitoring key performance indicators, identifying improvement opportunities, and ensuring compliance with regulatory requirements, internal controls, and audit standards. The role serves as a liaison with senior management regarding treasury management strategy, implementation effectiveness, deposit growth, and ongoing product support.
ESSENTIAL DUTIES
Supervisory & Operational Management
Supervise and direct Treasury & Client Services Associates to ensure consistent service delivery and adherence to established processes and procedures.
Manage daily treasury management operations, including product implementation, onboarding, deposits, and ongoing product support.
Oversee the execution of treasury management and deposit products, including implementation activities, revenue‑related functions, and risk mitigation processes.
Manage implementation of treasury management products and services for new clients and for existing clients with complex or comprehensive needs.
Ensure accurate collection of treasury management and deposit‑related fees.
Support the development, documentation, and implementation of treasury management products, policies, and procedures; ensure staff adherence to all requirements.
Identify operational, process, or product enhancement opportunities and communicate recommendations to the VP/Treasury Services & Business Banking Director.
Establish team goals aligned with Bank strategy and monitor performance against established objectives.
Coordinate with internal departments to support treasury management initiatives, cross‑functional projects, and operational improvements.
Sales Support & Client Relationship Management
Supervise Treasury & Client Services Associates in supporting Treasury Management Advisors with onboarding, documentation, new accounts, and electronic banking activities.
Partner with the Treasury Services & Business Banking Director, Relationship Managers, and Bankers to assess client and prospect needs related to payments, deposits, online banking, and fraud prevention.
Participate in independent and joint client and prospect calls to support sales efforts, identify opportunities, and strengthen client relationships.
Support achievement of treasury…