We exist to create positive change for people and the planet. Join us and make a difference too!
Global Billing Specialist
Kuala Lumpur - Hybrid
About the role
The Billing Specialist is a full-time, permanent role within BSI Finance Business Services, reporting to the Senior AR Manager/Billing Manager. The role is responsible for the accurate, timely and compliant creation of customer invoices, intercompany invoices and credit notes, ensuring billing activities are completed right first time and in line with agreed KPIs, SLAs and statutory requirements. Working closely with multiple stakeholders across Sales, Operations, Credit & Collections, Finance and Customer Service teams, the Billing Specialist plays a key role in resolving billing queries, minimising disputes and supporting strong cash collection performance. This is a collaborative role requiring excellent attention to detail, strong knowledge of billing processes and compliance requirements, and the ability to build effective working relationships across the business. The position supports wider Order-to-Cash objectives, continuous improvement initiatives, and month-end and year-end financial processes.
Essential requirements:
Strong experience in billing, accounts receivable, finance operations or a similar role.
Excellent attention to detail with the ability to work accurately within agreed deadlines and service levels.
Strong stakeholder management and problem-solving skills, with the ability to collaborate effectively across multiple teams.
Responsibilities:
Create and issue accurate customer, intercompany and credit note transactions in line with SLAs, billing calendars, compliance requirements and contractual terms.
Validate billing inputs including contracts, pricing, purchase orders, tax treatment, service evidence and customer billing instructions before invoicing.
Manage customer billing portals and e-invoicing processes, resolving submission failures, rejections and billing queries within agreed service levels.
Investigate and resolve billing disputes, working closely with Sales, Operations, Credit Control, Master Data and other stakeholders to prevent recurring issues.
Maintain accurate billing records, approvals, supporting documentation and audit trails to ensure compliance with internal controls and statutory requirements.
Support month-end and year-end activities, including billing cut-offs, backlog management, accrual support and revenue/AR substantiation.
Monitor and manage billing workloads, prioritising high-value and cash-critical items while escalating risks, blockers and compliance concerns as appropriate.
Contribute to continuous improvement initiatives by identifying process inefficiencies, supporting system enhancements and sharing best practices across the wider Order-to-Cash team.
To be successful in the role, you will have:
Minimum 3 years' experience in billing, with proven experience managing complex billing cycles and high-volume invoicing activities.
Strong knowledge of SAP or a similar ERP platform, with the ability to navigate financial systems and process billing transactions accurately.
Good understanding of contract-to-billing processes, VAT/GST requirements, local tax regulations, statutory invoicing rules, e-billing and invoice portal requirements.
Advanced attention to detail, analytical thinking and problem-solving skills, with the ability to maintain accuracy under pressure and meet strict deadlines.
Strong communication and stakeholder management skills, with the ability to work effectively across multiple teams and deliver excellent customer service.
Proficiency in Microsoft Excel (including pivot tables and formulas), Microsoft Office applications and workplace computer systems.
Bachelor's degree in Accounting, Finance or a related field, or equivalent relevant experience.
Ability to work independently while remaining a collaborative team player, demonstrating accountability, resilience, adaptability and a proactive…