- Pay
- $11–12/hr
- Where
- Remote US Only, US · US · Remote · Remote
- Level
- New grad
Job Type: Full-Time | Experience: Entry Level, No Experience Required to Apply
Pay: $11.00/hour, increasing to $12.00/hour (about 9%) after 90 days of full-time employment, plus a $0.50/hour weekend shift differential
About the Role
Berlin-Wheeler, Inc. is hiring a Remote Call Center Representative to help members get to their medical appointments. In this work-from-home customer service role, you will answer inbound calls, schedule non-emergency medical transportation (NEMT) trips, and make sure every member has a safe, reliable ride. If you enjoy helping people, have strong phone skills, and want an entry-level remote job with a clear pay increase, we want to hear from you.
Pay and Schedule
Starting pay: $11.00 per hour
Pay increase: $1.00 per hour (about 9%) after 90 days of full-time employment, bringing pay to $12.00 per hour
Weekend shift differential: an additional $0.50 per hour for weekend hours worked
Operating hours: 7 days a week, 7:00 AM – 9:00 PM
What You Will Do
Answer inbound calls from members requesting non-emergency medical transportation
Set up trips for members and enter accurate trip details in our system
Confirm scheduled rides with members
Call medical providers and vendors to confirm appointments
Check on transportation status to make sure members arrive on time
Resolve questions and concerns with professionalism, empathy, and patience
Document every call and follow privacy and compliance requirements
What You Bring
Must live in and work from the state of Kansas
High school diploma or equivalent
Clear, friendly phone communication and good listening skills
Comfortable with computers and typing, and able to learn new software quickly
Strong attention to detail and the ability to multitask
A quiet, private home workspace with reliable high-speed internet
Ability to work a set schedule