Job Posting Title:
Special Projects Coordinator Department:
Emergency Communications Location:
10401 HOLLY AVE NE Pay Range:
$61,339.00 - $96,866.00
Close Date:
11/20/2026 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.
The Emergency Communications Special Projects Coordinator supports the effective and efficient operation of the 911 Emergency Communications Center through the coordination, development, and implementation of strategic initiatives, special projects, and operational improvements. Assists leadership with the planning, implementation, and oversight of public safety communication technologies and systems, including Computer-Aided Dispatch (CAD), 911 telephone systems, Next Generation 911 (NG911), radio communications, Geographic Information Systems (GIS), and related technologies. Coordinates and supports training, quality assurance, policy development, process improvement, and collaboration with internal departments, public safety agencies, and community partners. Serves as the designated Terminal Agency Coordinator (TAC), ensuring the protection of sensitive criminal justice information and compliance with National Crime Information Center (NCIC) and Criminal Justice Information Services (CJIS) requirements. Promotes technology modernization, regulatory compliance, operational efficiency, and continuous improvement to support reliable, effective, and responsive emergency communication services. DUTIES AND RESPONSIBILITIES
Coordinates, plans, and implements strategic projects and initiatives to support the operational effectiveness, efficiency, and continuous improvement of the 911 Emergency Communications Center.
Provides project management and administrative support to department leadership, including developing project plans, coordinating resources, monitoring project milestones, tracking deliverables, and evaluating project outcomes.
Coordinates Computer-Aided Dispatch (CAD) system upgrades, updates, enhancements, testing, implementation, and ongoing system improvements in collaboration with technology vendors, Information Technology personnel, and public safety stakeholders.
Coordinates technology initiatives and system improvements involving 911 telephone systems, Next Generation 911 (NG911), radio communications, Geographic Information Systems (GIS), and other public safety communications technologies.
Monitors technology projects, system performance, and operational requirements to identify opportunities for improvement, support system modernization, and ensure technology solutions meet the needs of emergency communications operations.
Collaborates with internal departments, municipal and regional public safety agencies, technology providers, and community partners to coordinate projects, resolve operational issues, and facilitate the implementation of shared initiatives.
Assists in developing, reviewing, updating, and implementing policies, procedures, guidelines, and operational standards to promote consistency, accountability, regulatory compliance, and effective service delivery.
Supports the development, coordination, and evaluation of employee training programs related to operational procedures, technology implementations, system enhancements, and regulatory requirements.
Coordinates and supports quality assurance and quality improvement initiatives by reviewing processes, identifying performance trends, evaluating operational…