Discover What’s Possible at BetMGM
Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.
As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:
Medical, Dental, Vision, Life, and Disability Insurance
401(k) with company match
Pre-tax spending accounts including health care FSA and commuter savings
Flexible paid time off
Professional development reimbursement and ongoing skills training opportunities
Employee resource groups
Swag, ticket giveaways, and more!
At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.
The Opportunity
About the Role
It is the responsibility of the Regional Manager to oversee various states/jurisdictions within the Eastern Region for VIP Sports. Each state will have an Account Manager with between 4 and 8 Executive Sports Hosts.
The ideal candidate will manager and mentor these Leaders with a focus on managing the Executive Host Team. Other areas of responsibility will include, but not be limited to, onboarding, customer contact, bonus optimization, hospitality management and reducing any friction of deposits and withdrawals.
Location
West Coast Region, US (Las Vegas; Remote)
Responsibilities
Mentor and develop Account Managers in terms of process and professionalism
Establish and further develop the infrastructure for efficient ways of working in VIP Management
Focus on the fundamentals of effectively managing a team with an emphasis on Structure, Organization and Communication
Increase Active Player Days and Bet Count of all VIP clients
Educate team to understand and implement processes that optimize bonus spend and reinvestment
Identify potential VIP Sports players and through relationship building, bonuses and use of hospitality to increase the share of wallet
Work cross functionally with Partnerships, Special Events and Hospitality teams to identify opportunities of events to host VIP clients
Manage the special events and promotions calendar to drive customer acquisition and retention of existing customers
Source new opportunities and events in markets where we are live for sports betting
Develop a strategy to drive incremental business with a focus on inactive customers
Responsible for cumulative team bonus spend budget
Assist in critical business decisions regarding initial deposit offers
Evaluate customer activity to provide corresponding bonuses and complimentary offers (room, food, beverage, events tickets)
Work in conjunction with High Value team and VIP Sports Operations team
Maintain highly confidential customer information in accordance with company policies
Handle difficult customer interactions and situations in a calm, professional and reasonable manner
Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
Conduct oneself with integrity and honesty
Essential Functions
Flexibility to work shifts, including evenings and weekends
Ability to travel for work
Qualifications
Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment
Experience in sales and customer service within a teamwork environment
Detail…