Overview
Our mission is Better Health. Our passion is helping others.
What’s Your Why?
Are you looking for a career opportunity that will help you grow personally and professionally?
Do you have a passion for helping others achieve Better Health?
Are you ready to join a growing team that shares your mission?
Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.
Responsibilities
Reports To: Senior Manager, Provider Operations
Position Objective:
The Provider Operations Specialist provides administrative and operational support to the Provider Operations department, ensuring the accurate, timely, and efficient coordination of departmental processes, training activities, and day-to-day operations. Reporting to the Senior Manager, Provider Operations, the incumbent plays a key role in coordinating onboarding and training for newly hired Practice Coordinators, facilitating communication across internal departments, and maintaining the records, trackers, and documentation necessary to support operational continuity.
The position also supports provider administrative processes, departmental initiatives, performance reporting, and other operational activities by coordinating information, monitoring outstanding tasks, and following up with stakeholders to ensure timely completion. Through strong organization, attention to detail, and proactive communication, the Provider Operations Specialist helps maintain consistent workflows and supports the effective execution of departmental priorities.
Responsibilities:
Provider Operations Administrative Support:
Provide day-to-day administrative and operational support to the Senior Manager, Provider Operations, and the broader department.
Coordinate administrative activities associated with provider onboarding, additions, transitions, and terminations, including distributing notifications, tracking required actions, and following up with responsible departments.
Maintain and update provider rosters, departmental records, and operational tracking systems to ensure information remains accurate, complete, and current.
Maintain department-specific trackers, spreadsheets, reports, and other administrative tools used to monitor operational activities, deadlines, and outstanding deliverables.
Prepare, organize, and maintain departmental documents, standard operating procedures, forms, and reference materials.
Assist with scheduling meetings, preparing agendas and materials, documenting action items, and coordinating follow-up activities.
Departmental Coordination and Communication:
Serve as an administrative point of contact for internal departments and designated external stakeholders regarding routine Provider Operations processes and requests.
Facilitate the exchange of information and documentation between Provider Operations and internal business partners, including Clinical Operations, Team Resources, Finance, Quality, IT, and other internal business partners.
Monitor incoming requests, respond to routine inquiries, and coordinate resolution or escalation of issues requiring additional review.
Track outstanding requests, action items, and departmental commitments, following up with appropriate stakeholders to support timely completion.
Assist with preparing and distributing departmental announcements, process updates, training communications, and other operational correspondence.
Maintain professional and responsive working relationships with internal and external stakeholders to support effective communication and service delivery.
Reporting, Process…