Job Title
Court Technology Support Specialist - C Pay Rate Min to Mid Range
$25.89 - $30.42 Time Type
Full time Summary
Under general supervision, is responsible for providing complex, wide-ranging technical support to courtroom and associated offices; installs, services and maintains audio-visual (A/V) equipment and computer hardware/software; assists in determining needs and ordering necessary A/V equipment, hardware and software; performs maintenance of network hardware and software; responds to after-hour calls; and performs related duties as required. Description
Duties and Responsibilities:
Installs, repairs, troubleshoots and maintains Audio Visual equipment in courtrooms, (e.g., digital audio recording devices, wireless and wired microphone assemblies, amplification equipment, video conferencing equipment, and electronic surveillance equipment such as television cameras, coaxial cable and monitors)
Performs diagnostic tests on microcomputers, network systems and application software
Analyzes and develops solutions to problems and malfunctions of equipment
Tests and evaluates hardware and software for efficiency and compatibility with existing network systems
Assists users in determination of complex software/hardware needs through assessment of equipment capabilities and user requirements
Recommends the purchase of new equipment or modifications of existing hardware and prepares specifications and orders for needed equipment
Leads projects assigned to section and compiles status reports to management
Coordinates the use of Audio Visual equipment, lighting and sound in courtrooms
Produces written and electronic materials such as Court documents, procedures and instructions; prepares reports
Schedules, delivers and tracks equipment and maintains accurate inventory records of hardware/software installation and relocation
Troubleshoots, maintains, and repairs uninterruptible power supply
Responds to after-hour calls related to Courtroom technology systems
Performs related duties as required
Minimum Qualifications:
Graduation from an accredited college or university with an Associate’s Degree in Computer Science, Management Information Systems, Audio Visual Media, or a closely related field and three (3) years computer network experience; OR successful completion of a relevant program from an accredited technical school and three (3) years computer network experience; or an equivalent combination of education and experience
Good knowledge of LAN software packages and operating systems; considerable knowledge of the principles of basic electronics; considerable knowledge of electromechanical systems; good knowledge of AC and DC circuitry; considerable knowledge of electronic surveillance equipment; skill in logic problem solving; and extensive knowledge of safety standards and practices
Skill in troubleshooting and repairing network equipment and peripherals; skill in installing hardware and software; and skill in performing diagnostic system tests
Ability to recognize problems and recommend solutions; ability to utilize amp meters, circuit analysis devices and other computer diagnostic equipment; ability to read and understand schematics and other technical diagrams; and ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with Elected/Appointed Officials, Department Heads, County employees, and co-workers.
Must have available transportation during entire workday; required to travel to remote sites within Bexar County; must have valid driver’s license, motor vehicle liability insurance and personal injury insurance
Must secure and maintain a favorable background investigation
Must clear a pre-employment physical and a pre-employment drug screen test
Required being on call 24 hours a day
May be required to work more than 40 hours during the workweek
Working Environment and Physical Demands:
Working environment is primarily indoors
Frequently moves…