When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
About Northeast Hospital Corporation
Northeast Hospital Corporation, part of Beth Israel Lahey Health, encompasses Beverly Hospital, Addison Gilbert Hospital, and BayRidge Hospital. With a consistently recognized reputation for high-quality care and safety, Beverly Hospital is home to centers of excellence in maternal-newborn health, cardiovascular services, orthopedics, and general surgical services. Addison Gilbert Hospital is an acute care facility in Gloucester with specialties in emergency medicine, adult inpatient care, oncology services, and ambulatory services. BayRidge Hospital is an inpatient psychiatric care facility in Lynn that offers high-quality mental health care, as well as substance use disorder treatment and partial hospitalization and outpatient services. Beverly, Addison Gilbert, and BayRidge Hospitals are proud members of Beth Israel Lahey Health, an integrated health system with a shared purpose of creating healthier communities—one person at a time—through seamless care and ground-breaking science, driven by excellence, innovation, and equity.
Job Description:
Reporting to the President, the Chief Operating Officer (COO) is responsible for leading and executing organizational strategy and overseeing day-to-day operations. The COO ensures alignment with Northeast Hospital Corporation's goals by delivering a high-quality, patient-centered care experience supported by safe, efficient, and effective operations.
Working closely with the President and senior leadership team, the COO drives operational excellence, strengthens organizational performance, and advances strategic priorities. This role requires regular communication with the President regarding major initiatives, operational performance, and issues affecting the health system, community, or institutional direction.
The COO leads the Senior Leadership Team in operational execution, strategic and operational planning, and goal setting. The role ensures strong collaboration across departments and clinical areas throughout Beth Israel Lahey Health (BILH) to enhance patient satisfaction, clinical quality, and operational efficiency. The COO also fosters a culture of accountability, teamwork, engagement, and continuous improvement.
The ideal candidate is an experienced, collaborative leader with deep expertise in hospital and ambulatory operations, quality improvement, facilities, and real estate, and a track record of inspiring innovation and high performance.
Primary Responsibilities:
Align with BILH strategy to define next steps for organizational design across Northeast Hospital Corporation and BILH
Build credibility and trust across leadership, physicians, clinicians, and staff through visible, transparent communication and engagement
Establish strong relationships with key stakeholders, including front-line staff, and maintain a consistent presence across departments
Develop a deep understanding of Northeast Hospital Corporation, BILH, its culture, community, market dynamics, and competitive landscape
Serve as a visible advocate for patients, employees, and the community
Reinforce a culture of accountability and teamwork using clear performance metrics and data-driven decision-making
Conduct a comprehensive assessment of operations and prioritize improvement opportunities
Partner with leadership to enhance patient experience and clinical quality
Support development and growth of key service lines aligned with community needs and organizational goals
Key Responsibilities:
Operational Leadership
Plan, direct, and evaluate hospital operations to ensure efficiency, quality, and compliance with organizational and regulatory standards
Lead implementation of strategic and operational plans in partnership with senior leadership
Align and optimize resources to achieve organizational goals, manage budgets, and address performance…