When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Clinical Systems Engineer II supports and advances patient care by independently applying engineering and information-systems principles to the integration, interoperability, support, and lifecycle management of medical technology across Beth Israel Lahey Health. The position is responsible for assigned clinical systems and integration technologies of moderate complexity and serves as a technical resource for medical-device connectivity, electronic health record integration, middleware, clinical workflows, cybersecurity, and operational support.
The Clinical Systems Engineer II independently manages assigned technical work, participates in multidisciplinary implementations, contributes to system design and support models, performs advanced troubleshooting and technical investigations, and provides guidance to less experienced staff. The position works closely with Clinical Engineering, Information Services, Information Security, clinical departments, vendors, and other stakeholders to ensure connected medical technologies are safe, reliable, secure, supportable, and effectively integrated into patient-care environments
Job Description:
Essential Duties & Responsibilities including but not limited to:
1. Evaluates and supports technologies, middleware, systems, interfaces, connectivity, and infrastructure required for medical-device integration and interoperability with the electronic health record and other clinical systems.
2. Serves as an independent Clinical Systems Engineering resource on multidisciplinary medical technology and electronic health record integration projects and may lead defined technical workstreams or projects of moderate complexity.
3. Develops, implements, and maintains operational support models, technical documentation, configuration records, test plans, troubleshooting procedures, and escalation pathways for assigned clinical systems.
4. Plans and executes testing and validation of medical-device data pathways, interfaces, connectivity, workflows, and system functionality and coordinates resolution of identified issues.
5. Provides advanced troubleshooting and technical support for assigned integrated medical-device systems and coordinates with Information Services, vendors, and other stakeholders to resolve complex issues.
6. Supports cybersecurity risk-management processes for connected medical technologies, including system inventory, vulnerability assessment, documentation, prioritization, remediation planning, and verification of follow-up activities.
7. Monitors medical-device vulnerabilities, hazards, recalls, and technical alerts for assigned systems and coordinates appropriate technical assessment, communication, documentation, and follow-up.
8. Maintains accurate system, network, integration, configuration, and lifecycle information within approved databases and documentation repositories and identifies opportunities to improve data quality and technical documentation.
9. Participates in technology assessment, procurement, and implementation planning and provides technical recommendations regarding interoperability, infrastructure, cybersecurity, serviceability, support models, and lifecycle requirements.
10. Conducts or supports investigations of incidents involving medical technology, performs technical analysis, and contributes to root cause analysis, failure mode and effects analysis, corrective actions, and risk-reduction recommendations.
11. Monitors regulatory, accreditation, privacy, security, and technology requirements applicable to assigned systems and supports implementation of appropriate compliance measures.
12. Develops and delivers technical education and knowledge transfer for Clinical Engineering and other support staff related to assigned technologies, integration, troubleshooting, support, and safety.
13. Provides guidance and technical support to less…