When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Executive Director of Patient Access provides strategic and operational leadership for patient registration across Beth Israel Lahey Health hospitals. This role oversees multiple Directors of Patient Access and is responsible for ensuring consistent operational excellence, standardization, and performance across all patient access functions.
The Executive Director is responsible for developing and executing consistent, patient-centered registration and access strategies that support accurate patient identification, demographic and insurance information, timely access to care, regulatory compliance, revenue integrity, and an optimal patient and provider experience.
The Executive Director works in close partnership with appointment scheduling teams, Financial Clearance, Financial Counseling, Revenue Cycle, Health Information Management, Managed Care, clinical and ambulatory operations, Information Technology/Epic, and other Patient Access functions to ensure patients move effectively through the access and revenue cycle continuum.
The Executive Director is a key participant in system-level revenue cycle transformation initiatives, ensuring that patient access operations align with best practices, digital innovation, and system standardization. The role reports to the Vice President, Patient Access and represents Patient Access leadership in enterprise initiatives and governance forums.
Job Description:
Essential Duties & Responsibilities including but not limited to:
Strategic Leadership & System Integration Develop and implement a system-wide strategy for Patient Access operations aligned with organizational goals for revenue cycle performance, patient experience, and operational efficiency. Partner with executive leadership to standardize access workflows, policies, and technologies across multiple hospitals and ambulatory locations.
Lead Patient Access participation in enterprise revenue cycle transformation initiatives, including automation and patient self-service, centralized access models, and Epic optimization.
Identify opportunities to reduce revenue leakage, improve throughput, and enhance financial performance through front-end process improvement. Represent Patient Access at system-level leadership forums, revenue cycle governance committees, and operational planning initiatives.
Performance Management & KPI Oversight · Establish, monitor, and continuously improve key performance indicators (KPIs) across Patient Access operations.
Hold Directors accountable for performance across metrics including:
o Point-of-service collections
o Insurance eligibility verification accuracy
o Pre-registration and estimates completion
o Registration accuracy and data integrity
o Patient throughput and wait times
o Denial prevention related to front-end errors
o Staff productivity and quality metrics
Implement performance dashboards and reporting frameworks to monitor trends, identify risks, and drive continuous improvement.
Lead regular operational performance reviews with Directors and senior stakeholders.
Operational Oversight
Provide executive oversight for Patient Access registration operations
Ensure departments meet or exceed industry benchmarks for access operations and revenue cycle performance.
Oversee operational alignment between Patient Access and:
o Patient Registration o Financial Counseling
o Financial Clearance o Managed Care
o Health Information Management
o Clinical operations
Drive operational standardization across hospitals while accommodating site-specific needs.
Stakeholder Engagement & Collaboration · Serve as a primary liaison between Patient Access leadership and clinical, operational, and financial stakeholders. Partner with hospital leadership to ensure Patient Access supports clinical throughput, patient satisfaction, and financial goals. ·
Lead cross-functional collaboration with…