When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Provides pre-analytic services such as client services, patient registration, and order entry, blood collection either at our blood collection stations or at the laboratory front desk. Provides independent office management and ABN generation.
Overnight shift 6pm-0630am. 3 days on 1 day off 3 days on 6 days off rotating weekends
Job Description:
ESSENTIAL FUNCTIONS
Patient Assessment
Always assures proper patient identification with two identifiers (name and date of birth) and by comparing labels and wristbands.
Always verifies outpatient order accuracy
Determines appropriate collection devices
Selects correct collection tubes to minimize blood volume collected
Complies with defined age specific based standards
Technical Procedures
Demonstrates competency by collecting patient samples on first attempt 95% of the time.
Always adheres to laboratory protocols when performing all specimen collections.
Demonstrates proficiency in caring for patients who require special care and treatments.
Post Specimen Collection
Assesses patient overall status prior to releasing including proper hemostasis.
Follows the triple check policy to ensure order accuracy which includes collector’s initials on each specimen labels.
Reports all adverse patient events immediately to supervisor.
Delivers all specimens to appropriate area for testing
Outpatient Services
Greets and processes outpatients by adhering to all screening procedures such as always obtaining properly completed order forms and patient demographic information. Additional follow-up inquiries may be necessary
Practices AIDET (acknowledge, identify, duration, education, thank you) customer service departmental standard
Always greet patients with a warm friendly smile.
Consistently opens and closes sites as scheduled and remains available for patients who present at closing.
LIS Proficiency
Utilizes LIS effectively for result query, label printing, generating collection lists, generating and faxing patient reports, and order entry.
Logs on and off LIS correctly. Never works under another’s password.
Patient Registration (required)
Verifies patient demographic information with the patient when possible.
Always enters and updates patient demographic information accurately.
Matches collection date with date of service.
Follows up with physician practices to obtain any missing information on test order forms.
Productivity
Exhibits initiative by flexing to those tasks or areas where workload demands additional help.
Understands and is prepared to respond to emergency activations per policy which include stroke alert, Code Blue, trauma stat, trauma alert and post-partum hemorrhage.
Organizes daily blood collections in order of priority and does not batch ED blood draws.
Manages off site inventory appropriately and within budget
Safety
Always utilizes available safety devices to ensure personal safety and safety for others.
Maintains collections centers so that they are clean and orderly.
Reports safety concerns to management.
Demonstrates knowledge of clean-up procedures of biological spills.
Education
Completes all annual institutional and laboratory mandatory in-services by anniversary date
Strives to keep current on job-related topics, safety and disaster procedures.
Attends general laboratory and departmental meetings.
Leadership
Demonstrates professionalism through example by strictly following established protocols.
Demonstrates critical thinking skills.
Demonstrates the ability to work collaboratively and independently with the ability to problem solve effectively
Assists with training of employees
Other Duties as Assigned
Completes other duties as assigned
ORGANIZATIONAL EXPECTATIONS
STRATEGIES FOR PATIENT SATISFACTION
The following Strategies for Patient Satisfaction define job performance and patient satisfaction expectations for every AJH employee. We expect that every…