Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !
As a Business Development Representative, you will:
Be responsible for capturing deals that meet the company’s risk and profitability guidelines. This position is a key resource for creating and maintaining professional and profitable relationships with dealerships and customers. They will interact with customers / dealerships on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. They will assist customers with their cases, emails and complaints. They will be responsible in providing information to customers about product and service features. The Agent, Business Development Representative helps customers when they are faced with problems, need further information and/or ensuring customer information is updated accurately. They will Interact with customers, dealerships and client internal support teams as needed to achieve customer satisfaction.
What You'll Do:
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer’s account information
Develop and maintain positive business relationships with dealers through daily conversations and solicitations; providing exceptional customer service, effective and timely communications and responsiveness to all credit processing questions and inquiries while maintaining a high level of integrity.
Communicate credit decisions to the dealer customer within the timeline prescribed
Work with the dealer representative to provide a deal structure that is acceptable to all parties to the deal
Overcome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager.
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
Make accurate records as needed in both French and English, as applicable, for specific case types.
Review customer files and take appropriate actions in a timely manner
Think creatively both in terms of solutions to complex complaints and process improvement.
Collaborate cross-functionally on root cause analysis and drive resolution of customer issues
Ensure customer satisfaction and provide professional customer support
Ensure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis.
Champion company core values and other company programs
Other duties as assigned
Experience
Previous experience in collections or sales position on the phone is required.
Experience in tier II customer support and/or customer retention is a strong asset
Must be able to work full-time from office
Education
Successful completion of high school education is preferred but not required.
Skills & Abilities:
Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR C1 , or achieve a score of 90% or higher in an English proficiency test.
Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
Adaptability: Able to adjust to new systems, processes, and customer needs.
Team Player: A…