Job Description
As a Biltmore Business Systems Analyst 2, you serve as a strategic partner in aligning business objectives with innovative technology solutions that drive operational excellence and enhance the guest experience. This role owns initiatives from concept through delivery, identifying opportunities, developing creative solutions, and ensuring successful implementation across multiple functional areas. You will lead cross-functional efforts, partnering with business stakeholders to understand complex processes, translate requirements into actionable solutions, and design scalable systems and workflows. The role is responsible for the analysis, configuration, and ongoing support of business systems, including hands-on development, integration, and data-driven solution delivery.
This position requires a high level of analytical thinking, comfort working with data, and the ability to translate insights into action. You will influence decision-making through data-driven recommendations and continuously improve processes and systems that enhance operations, elevate guest experiences, and drive revenue growth. Success in this role comes from combining technical expertise, business acumen, and a proactive, solutions-oriented mindset.
Essential Job Duties
Partner with business stakeholders to analyze current-state processes, identify gaps and inefficiencies, and drive improvements through system enhancements and process redesign
Lead requirements gathering efforts, including stakeholder interviews, process mapping, and documentation of functional and technical specifications
Design, develop, and implement system solutions, including configuration, data transformations, integrations, and automation of business processes
Lead and manage cross-functional projects and initiatives, including project planning, task coordination, timeline management, risk identification, and stakeholder communication
Facilitate change management activities, including impact analysis, communication planning, user readiness, and post-implementation support to ensure successful adoption of system changes
Perform system configuration and administration activities, including user security, role management, workflows, business rules, and master data maintenance
Develop, support, and maintain system integrations and data flows between platforms, including building and troubleshooting data pipelines, validating data accuracy, and ensuring reliable end-to-end processing
Analyze data across multiple systems using SQL, reporting, and analytics tools to identify trends, resolve issues, and support business and operational decision-making
Coordinate and execute testing efforts, including unit testing, system integration testing, and user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards
Troubleshoot system and data issues by performing root cause analysis, resolving defects directly when possible, and coordinating with vendors when required
Develop and maintain system documentation, process flows, training materials, and support knowledge to ensure long-term sustainability and effective knowledge transfer
Build and maintain relationships with software vendors, including managing support tickets, coordinating issue resolution, and influencing product enhancements
Balance day-to-day operational support with longer-term system improvements, ensuring platforms evolve in alignment with business strategy and enterprise standards
Lead system and process roadmap planning by identifying opportunities for modernization, scalability, and improved alignment with evolving business objectives
Monitor and proactively manage system health and operational performance, identifying and addressing issues before they impact business operations
Additional Responsibilities
Participate in on-call support rotation and provide after-hours support for business-critical systems as needed
Triage incoming support requests, prioritize issues based…