About this role
BlackRock
Managing Director, Global Head of Digital Workplace
Location: New York
About BlackRock
BlackRock is one of the world’s leading asset management firms, committed to helping investors build better financial futures. We bring together the best of technology and investment expertise to deliver innovative solutions across markets and geographies.
Position Overview
The Global Head of Digital Workplace will own the end-to-end employee technology experience, ensuring that the tools, platforms, services, and support capabilities enabling BlackRock’s workforce are intuitive, resilient, frictionless, scalable, and aligned with the firm’s evolving business needs. This leader will also develop and implement, in collaboration with our Aladdin leadership, the key AI platform and tools strategy for employees at BlackRock.
This leader will oversee a global organization of approximately 700 employees across three core organizations: Engineering, Operations and Workplace AI, encompassing a broad portfolio of enterprise technology services, including desktop engineering, the M365 portfolio, desk-side support, service desk operations, multimedia services, telecommunications, enterprise mobility, and the SharePoint document and records management platform, providing robust and resilient technology solutions to our end users that enhance the employee experience.
Key Responsibilities
Define and execute a multi-year global digital workplace strategy aligned with BlackRock’s business priorities, AI program, enterprise architecture, and employee experience objectives that enhances productivity and collaboration across the firm.
Leverage AI, intelligent automation, self-service capabilities, and predictive analytics to improve service delivery, accelerate issue resolution, and reduce operational friction.
Shape and execute the Workplace AI strategy, partnering across the business and key enterprise organizations to deliver innovative AI tools and experiences, accelerate adoption, and develop business-specific agents that empower employees, unlock productivity, and transform how work gets done.
Lead and develop global engineering, service, and operations teams; advise executives on investments and align cross-functional priorities with business needs.
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Oversee end-to-end multimedia delivery for BlackRock’s large-scale events, meetings, and programs, ensuring a consistent, seamless, and high-quality experience
Own the global employee technology experience, including service desk, desk side and executive support, desktop engineering, and endpoint lifecycle, deployment, patching, and performance.
Use experience monitoring, analytics, and proactive remediation to minimize disruption and improve productivity for employees, executives, and critical business teams worldwide.
Establish a consistent, scalable global operating model balancing service quality, security, resilience, and cost; own incident escalation, problem management, and continuous improvement.
Build trusted relationships with Information Security, Aladdin Engineering, Infrastructure Engineering, Risk, and Legal & Compliance to translating business needs into actionable technology strategies and to maintain technology controls and meet governance, retention, and regulatory requirements.
Manage key technology investments, vendors, and service providers; rationalize platforms and improve cost efficiency, service productivity, and value.
Leadership Expectations
Engage directly with senior leaders across BlackRock’s global businesses, gaining visibility into firm-wide strategic initiatives and priorities
Define a compelling digital workplace strategy that connects technology investments to employee productivity and business outcomes.
Be active and engaged in both the financial services and technology industry to ensure we drive and implement market leading practices
Attract, retain, and develop top talent within the Digital Workplace team, fostering diversity of…