Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com . Follow @blackstone on LinkedIn , X (Twitter) , and Instagram .
Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.
BXTI is fast paced and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone, and we are critical to the firm maintaining its competitive edge.
Job Description:
Blackstone is seeking a highly service-oriented Desktop Support Associate to provide white-glove technology support to senior executives, executive assistants, and key business stakeholders. This role requires a strong combination of technical expertise, professionalism, discretion, and exceptional client service skills to support a fast-paced, high-demand financial services environment.
The successful candidate will serve as a trusted technology partner to executive leadership, ensuring seamless operation of all technology solutions that support critical business activities, investor interactions, trading, meetings, and travel. You will proactively identify opportunities to enhance the executive technology experience, minimize disruptions, and drive adoption of new technologies through personalized support and training.
A key focus of this role is building strong relationships with VIP users, understanding their unique workflows, anticipating technology needs, and delivering a best-in-class support experience through rapid issue resolution, proactive communication, and continuous service improvement.
Responsibilities:
Deliver white-glove, concierge-level technical support to senior executives, executive assistants, and other VIP users in both office and remote environments.
Provide advanced troubleshooting, repair, configuration, and deployment support for Windows devices, Office 365 applications, mobile devices (iPhone/iPad), conferencing technologies, peripherals, and executive home-office setups.
Proactively monitor and address executive technology issues before they impact productivity, maintaining the highest levels of service availability and user satisfaction.
Develop a thorough understanding of executive workflows and identify proactive opportunities to improve efficiency through technology enhancements, automation, and alternative solutions.
Drive adoption of AI, Copilot, and emerging technologies by delivering personalized training and technology enablement support for new applications, devices, collaboration tools, and firm-wide initiatives.
Partner closely with Infrastructure, Networking, Security, Unified Communications, and Application Support teams to coordinate rapid resolution of escalated issues impacting VIP users.
Act as a trusted liaison between executive stakeholders and technology teams, ensuring clear communication, proper prioritization, and timely follow-up on all issues.
Support executive conference rooms, collaboration spaces, video conferencing platforms, and event technology to ensure flawless meeting…