Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com . Follow @blackstone on LinkedIn , X (Twitter) , and Instagram .
Business Description
Blackstone Technology & Innovations (BXTI) is the technology organization at the core of Blackstone’s businesses and growth initiatives. We design and deliver enterprise platforms and services that manage risk, create efficiency, and improve transparency across the firm and its global community of investors and portfolio companies.
BXTI operates with an entrepreneurial mindset—collaborative, fast‑moving, and outcome‑driven—while maintaining the rigor required to support a complex global enterprise. We value leadership, accountability, and continuous improvement, and we expect our leaders to help the firm maintain its competitive edge.
Job Description
The Vice President, Service Management is responsible for defining and executing the Enterprise Service Management vision, strategy, operating model, and platform roadmap. This role owns the Service Management Platform, ensuring it delivers scalable, secure, and innovative capabilities that support business operations and long-term growth, with the unique opportunity to replace the existing tooling and introduce a new, AI-Native Service Management platform across the firm.
As a key leader in the firm's digital transformation agenda, the Vice President will drive modernization of Enterprise Service Delivery through intelligent automation, AI-enabled workflows, predictive analytics, and continuous service innovation. The role is accountable for evolving the digital employee experience by designing seamless, best-in-class service interactions that improve productivity, simplify engagement, and increase adoption across the enterprise.
The Vice President, Service Management champions service delivery best practices across Technology, Operations, HR, Procurement, Finance, Facilities, and Corporate Services, driving alignment on where services and capabilities should be centralized, standardized, and consistently implemented. This role brings clarity, accountability, and discipline to shared services while enabling teams to move faster, reduce friction, and deliver better business outcomes through well-designed, well-governed services.
By combining platform ownership, operational excellence, and experience-led design, this role will deliver measurable business outcomes through increased automation, improved service quality, enhanced employee satisfaction, reduced operating costs, and a unified enterprise service management ecosystem.
Key Responsibilities
Service Management Strategy & Transformation
Partner closely with Corporate and Operational business units across the firm to understand business priorities, operating models, and service needs.
Define and execute an Enterprise Service Management strategy, operating model, governance framework, and transformation roadmap to increase cycle times, reduce employee friction, and improve auditability.
Building trusted relationships across all functions and ensuring the firm’s service management capabilities, platform investments, and service delivery priorities align with business objectives.
Scope and drive an enterprise-wide Service Transformation program that improves service quality, operational efficiency, and workforce productivity.
AI, Automation & Platform Leadership
Drive the modernization of the firm’s Service Management ecosystem through AI, automation, workflow orchestration, and predictive analytics.
Lead the adoption of intelligent automation and generative AI to…